True Image USReviews of trueimagetech.com

Response from True Image USOct 14, 2026

Hello Brian, Thank you for your feedback. We sincerely apologize for the negative experience you had with your recent purchase. Unfortunately, we were unable to locate your order based on your name. Could you please provide your order number? This will help us assist you more effectively. We want to assure you that all True Image brand printer cartridges come with a 30-day money-back guarantee and a 2-year product warranty. If any cartridge fails to perform within its lifetime, we are committed to providing tech support, free replacements, or a full refund. Please share your contact information so we can reach out to assist you further, or you can contact our customer service team at [email protected] or call (855) 412-1136. We look forward to resolving this for you. Your satisfaction is our top priority! Best regards, True Image Customer Service Team

Response from True Image USOct 2, 2026

Dear Customer, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. The product you purchased is our No Chip version, which is designed to use the original chip from your existing cartridge. This requirement is indicated on the product page, and we also provide the necessary tools and instructions to assist with the chip transfer. We understand that this DIY process may not be convenient for everyone. For customers who prefer easier installation, we also offer a Chip Ready version that does not require transferring the original chip. To help resolve the issue, our customer service representative will contact you by phone or email. If you miss our call or email, please feel free to reach us at (855) 412-1136 or [email protected]. Our team will be happy to assist you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you experience any issues with your cartridges, we will provide technical support, a free replacement, or a full refund as applicable. We hope you will give us a chance to make this right. Your satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USSep 22, 2026

Hello Kay, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USSep 18, 2026

Dear Customer, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience. To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USSep 3, 2026

Hello Julie, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USSep 3, 2026

Hello Carl, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USSep 2, 2026

Dear Customer, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USAug 28, 2026

Hello Nicholas, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team