True Image USReviews of trueimagetech.com

Response from True Image USOct 2, 2026

Dear Customer, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. The product you purchased is our No Chip version, which is designed to use the original chip from your existing cartridge. This requirement is indicated on the product page, and we also provide the necessary tools and instructions to assist with the chip transfer. We understand that this DIY process may not be convenient for everyone. For customers who prefer easier installation, we also offer a Chip Ready version that does not require transferring the original chip. To help resolve the issue, our customer service representative will contact you by phone or email. If you miss our call or email, please feel free to reach us at (855) 412-1136 or [email protected]. Our team will be happy to assist you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you experience any issues with your cartridges, we will provide technical support, a free replacement, or a full refund as applicable. We hope you will give us a chance to make this right. Your satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USMay 20, 2026

Hello Brandon, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USDec 29, 2025

Hello Kevin, Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USOct 27, 2025

Hello Rodney, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience. To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USOct 27, 2025

Hello Ellen, Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USJun 9, 2025

Hello Y. Adams, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve product quality and customer experience. Your order was delivered successfully on May 27, and we appreciate your patience. If you experience any issues with the toner after you’ve had a chance to use it, please don’t hesitate to reach out to us. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team is ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USMay 15, 2025

Hello Mark, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USDec 3, 2024

Hello Delphia, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team