F Y.
Awful and the response to my printer…
Awful and the response to my printer issues was condescending
Response from True Image USOct 22, 2026
Dear Customer, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience. To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team



