True Image USReviews of trueimagetech.com

Response from True Image USAug 4, 2025

Hello Susan, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USAug 1, 2025

Hello Steven, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USJul 18, 2025

Hello Waqar Alishah, Thank you for your important feedback. We’re very sorry to hear about your negative experience and truly apologize for the inconvenience caused. After checking our records, we were unable to locate any previous emails or messages from you regarding a wholesale account. It’s possible that your message did not reach us successfully or may have been sent to the wrong address. Could you kindly double-check the email address you sent it to? Alternatively, please feel free to provide your contact information here or email us again at [email protected], and we'll make sure to respond promptly. We greatly value your interest in working with us and would love the opportunity to assist you further. Best regards, True Image Customer Service Team

Response from True Image USJul 14, 2025

Hello Maureen, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USJul 4, 2025

Hello David, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USJul 4, 2025

Hello James Hayne, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. Please note that if your printer is enrolled in the HP+ service, this service restricts the use of third-party cartridges. We recommend checking whether your printer is enrolled in HP+ first. To help you address the problem, our customer service representative will contact you immediately via phone call or email. We may ask for some order information (i.e. order number, cartridge number, quantity of questionable cartridges, etc) on the phone or email. That will be helpful if you can get these information prepared in advance. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USJun 11, 2025

Hello Richard, Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team