Zheh R.
This is the worst 😭 web service I've…
This is the worst 😭 web service I've ever come across. Truehost Nigeria's customer service is the worst in the entire world. I wonder if they even have IT or Web developers to assist their customers. It takes them like weeks to respond to a ticket. A ticket that needs urgency, they're never available. When they eventually respond to a ticket, you will hear things like "We're sorry for the late reply". Thieves. And when they eventually respond to a ticket, you will be asking yourself if the person that responded to you knows anything in web development. All my sites are always down. Even my web guys that are hosting on this same true host are complaining the same thing. Always down. From one web issue to another, yet they are not solving it. All they know is to perform back to back follow up for subscriptions because this involves money. Very useless a service. Fold up and give space to better web services. Nobody should waist their money and time to buy any web service from this clowns. At times more than 5 sites will be down. All they will tell you is that your site has been compromised. That's if they eventually answered your ticket. Site compromising with truehost is minutes after seconds. A service that you can't host your site and go to bed in peace. You must be checking minutes after seconds if the sites are up. I have a similar hosting plan with Blue host, for more than 3 years now, the client's site has never been down even for a second. The same hosting that I have with this useless truehost, all my sites are always down minutes after seconds. Don't waist your money 💰 on this clowns
Response from TrueHostJul 1, 2024
Hello Zheh, We apologize for your frustrating experience with our service. We understand the issues you've faced, including delayed responses, poor support quality, frequent downtime, and ineffective communication. We are committed to improving these areas. Please contact us directly at [email protected] with your account details so we can address your concerns immediately. Thank you for your feedback, and we apologize for the inconvenience caused. Update: Upon your sharing of your details, we checked and noted that we had advised you via email. We also advised you again accordingly. We are always available to assist you. Best regards, Truehost Team