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TrueHost (truehost.com) has 631 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Wunmi F.
She was helpful to me have been battling with this since yesterday but she was able to help out She deserve an award
Response from TrueHostAug 7, 2024
Howdy Felix! We are delighted to know that we assisted you with an issue you've been battling with for some time. Our happiness is when our clients succeed. We are always committed to the success of our clients. Thank you for choosing us. Best regards, Truehost Team
Emerald Z.
I've been a TrueHost advocate for some years now, hosted several of my clients' websites with them. However, of late I've had really bad experience with their support team. Tickets go unanswered. Slow website speeds, for even very light websites. Server issues take time to be addressed. Long waiting times when you call them. I'm this close to stop using their services.
Response from TrueHostAug 2, 2024
Hello Emerald, Thank you for your loyalty to Truehost over the years. We sincerely apologize for the recent issues you've experienced with our support team, slow website speeds, and server reliability. Please know that we are taking immediate steps to address these concerns by enhancing our support team, upgrading our infrastructure, and improving our communication channels. We value your feedback and are committed to restoring your confidence in our services. Best regards, Truehost Team
Jerry Isuwa M.
I have a really terrible experience lately with Truehost as they keep making me to be in serious issues with my clients. One minute website is up, next thing; I can't access it.
Response from TrueHostJul 30, 2024
Hello Jerry, We sincerely apologize for the inconveniences and frustrations you have encountered. We understand how critical website uptime is for your business and the trust of your clients. We would like to investigate the issues you're facing and work towards a resolution as swiftly as possible. Please provide us with your account details and any specific incidents you've experienced so we can address them directly. Our support team is available to assist you, and we're committed to improving our service to prevent such issues in the future. Best regards, Truehost Team
Hon. Michael N.
Best and best
Response from TrueHostJul 25, 2024
Hello Michael, Nothing pleases us more than knowing that our clients are satisfied with the services we offer. Our commitment remains one: customer success. For when our clients succeed, ours is guaranteed. Thank you for believing in us. Best regards, Truehost Team
Bi C.
Truehost is the best, Have been using truehost since 2020 when i hosted my first website and have hosted over 20 website on there platform now, all what i can say is that they are professional, and the unique personalty that i love about them is good customer support, they don`t delay and they help you fix any error in the blink of an eyes. Thanks you. more is coming.
Response from TrueHostJul 23, 2024
Howdy! Thank you so much for your heartfelt review! We are excited to hear about your positive experiences with us since your first interaction with us. This, we don't take for granted. It is delightful to know that our professional service and responsive customer support have made a difference to you. Your kind words inspire us to keep improving. We look forward to continuing to serve you and supporting more of your websites in the future. Best regards, Truehost Team
Lewis K.
Very Helpful
Response from TrueHostJul 23, 2024
Hello Lewis, We are delighted that we served you to your satisfaction. The Truehost Team is committed to your success. All the best. Cheers! Best regards, Truehost Team
Willise O.
my calls were picked immediately.
Response from TrueHostJul 23, 2024
Hey Willise, At Truehost Cloud, we believe in speed and efficiency when executing all our duties and serving our clients. For us, speed is good. Thank you for partnering with us. Best regards, Truehost Team
The Sanloaw I.
Truehost is always on the run to assist and help me out with my issues. Superb.
Response from TrueHostJul 23, 2024
Howdy! Thank you for your kind words! We are so glad to hear that our team has been able to assist you promptly and effectively. Your satisfaction is our top priority, and we're always here to help with any issues you may have. We continue to scale the bar of excellence in all we do. Best regards, Truehost Team
