TruefacetReviews of truefacet.com

This isn't my first purchase nor my last. I am always pleased by each purchase plus prompt communication.

I have never sold anything online before so this was my first experience. I have been very impressed with the prompt service, especially from Rachel and Pam, and have had a wonderful experience. :)

Much of our discontent with businesses large, medium or small can be distilled into one simple adjective - caring. And while many mission statements and about us pages wax poetic concerning "ongoing commitments to the customer" - actual interactions are far too often incongruous with the long winded corporate copy. In fact - as I write this - I'm still on hold with Verizon, whose been threatening me like a psychotic ex - texting and calling me numerous times in the last two days - despite me spending thousands of dollars with them over the last decade. My offense? The card on file didn't go through - and I'm a whopping 24 hours past the cycle date. The reps rationale? "The system is automated sir and we have no control over how often you get notified." What they call notify - I call harassment, but I digress. In stark contrast to this experience, when I recently reached out to TrueFacet to shop for a watch - I never felt like I was being filtered into some sales funnel with my engagement being monitored and measured for profitability. The chat service went above and beyond to help me with what i was looking for. And to receive a genuine thank you for my business - not just an auto-reply once my card is processed... dare I say it was human? In closing, the CNBC show The Profit has introduced a new phrase into the business zeitgeist - Product, Process, People. Masterfully hitting all three - with True Facet you can be certain the product is exactly what you ordered, the experience will be seamless and stress free, and the staff you interact with have your back the entire way. They seem to have the authentication of jewelry down pat, but I think there is a huge market in authenticating people. Should that day come to pass, Ill only deal with companies that have True Facet's stamp of approval :) Philip C

I had purchased a watch from your website and saw a similar one listed for less on another website who will remain nameless. I made the unfortunate decision to send your watch back to save a few dollars. In the end it was the biggest mistake I made since you had offered to purchase the extra links so your item would fit my wrist also. I just ended up repurchasing the watch from you a month and a half later while waiting for a issue to still be fixed on the watch from the other website. When I called to order your watch again your customer service people couldn't be nicer when I explained the situation, not only did you still get the additional links to me for no additional cost, but you got the item to me before I left for my honeymoon. Truly great customer service and great people! Will be making another purchase again very soon!!!!

My experience with TrueFacet was great. I originally picked out a watch that was sent to me very quickly. When I got the watch, it was in excellent condition and looked brand new, but it turned out not to be exactly what I was looking for. The members of the TrueFacet team were available immediately to help me find what I had in mind. They made the return process incredibly simple. They found me a perfect watch, and it came within days! It is absolutely perfect!! Outstanding customer service, will use this site again!

The TF team is responsive, honest and does a great job whether you are selling or buying!

Not being a rich dude, deciding to purchase my husband a vintage Rolex for his 50th was huge and scary. Truefacet had the best selection online, presented a good website with clear information and policies, and seemed worthy of my trust. So after days of pondering, I pulled the trigger and ordered the watch I had my eye on. The watch was delivered, in just a few days and well protected. It was virtually in perfect condition. Since the watch is self winding, I also purchased (from another site) a self winder, so that the watch would be wound and ready to go when he unwrapped the gift. I few days in advance, I set the winder up with the rolex inside, and unfortunately, the results were not good. The watch was not functioning, even after two days of auto wind mode. I called Truefacet and spoke to Ian. He was very helpful, and over the next few days, we tried several versions to wind, manually and with winder, and none of them worked. AARRGGHH< not the birthday surprise I was hoping for. Once we established it was not user error, I was sent a return label with instructions to return the watch for repair. After a few weeks, the watch came back and has been working perfectly since. So you could say I bought a bum watch. I say I invested in a delicate piece of art, one that from time to time requires maintenance, and this was just it's time. What is really important is that the experience, even though not ideal at first, is that TC kept my confidence that I was working with a reputable business, that insisted that I felt well taken care of. The watch is wonderful and I received a very high level of professional care, start to finish, and I never worried that I had made a mistake making such a large purchase online. It is not as much what happens, it is really about the integrity to stand behind your word and product. I believe TrueFacet does just that. Ian from customer service and Rachel from the repair process were well trained and excellent examples of what exemplary customer service looks like. Thank you and with your help, my guy is a happy clam sporting around his new bobble. 50 may not be so bad after all. Dan .

LOVE my bracelet and the concierge at TRUEFACET was amazing in helping me get the correct size and fit and the shipping was lightning fast...the best part...I SAVED MONEY!!!! :D