TruefacetReviews of truefacet.com

I bought a watch from Truefacet and then sold my old watch through them. They are easy to work with and great communication. I got fair value for my old watch which I was very happy with. The new old watch that I bought was in excellent condition like they described. I would do business with them again. Totally trust worthy.

My most coveted search for a David Yurman Albion Citrine and Diamond ring came to fruition. This ring has been retired by DY. Rachel and Ian are both top rated Concierges. They especially listened to me gripe when the owner sold the ring at another site. They responded with kid gloves; something which is very rare in customer service these days. After sending me a pristine Albion Citrine ring w/o diamonds (believe me it was a hard decision to return as it was gorgeous). They quickly responded with apologies and assurance to find the ring I desired. Even after refunding my money they continued the search and found the one I wanted. I only had to pay a few bucks more from the orig. $850 (retail $2900). No bait and switch goes on at this company. Other consignment sites I’ve visited do not provide an appraisal/valuation document and sell as is. The ring looks brand new; not pre-owned. I saw the same ring on other sites that had missing diamonds and oxidation sometimes priced higher. I’ve recommended to my close friends meaning I am a very satisfied tough customer. It was well worth the wait. I will continue to shop at this site (lots of missed lunches) well worth it though. Y. Strong

Rachel at TrueFacet worked very hard for many months to find a watch that I wanted to acquire. I had a number of companies working to locate this piece, and TrueFacet was the only company that was able to make it happen. I would highly recommend Rachel and the entire team at TrueFacet.

I have competed several transactions so far and all have been awesome. The jewlery is as described and the customer service is first rate. There is no reason for you to buy at retail prices ever again!

It was my first experience with Truefacet. Customer service was excellent with very reasonable price. I also take comfort in their one year warranty. Really appreciate.

I am very pleased with the merchandise and shipping of my purchase.

Received watch in 1 day..looked like never used..also surprised to receive extra first time purchase $50 discount. The customer service is fantastic. By far the best online company that I have ever used. You deserve 10 stars..

I had a great experience with TrueFacet. I originally wasn't sure about ordering without getting to see the product. I ended up ordering two watches and love them. I was impressed with the responsiveness through out the process as well as the quality of the shipment. They were packaged implacably and even my watch which said it didn't come with papers nor box came perfectly snug in her Tag box, I couldn't be happier. My advice to anyone ordering would be to order quickly as the prices can change and there are limited quantities.