TruefacetReviews of truefacet.com

I recently purchased an item from TRUEFACET, and was extremely impressed by their efficiency and expertise. My TRUEFACET concierge associate, Jacob, was most helpful in answering all my questions and providing all the information that I needed to feel comfortable with my purchase. I would definitely recommend them, and intend on purchasing from them again in the future!

This is my second watch i have received from TrueFacet, I highly recommend them. Fast shipping and it is exactly what i ordered. A+++++++++

Jacob was great, the only downside was the wait time for the watch I wanted. I ended up choosing another watch based on the 2 week delivery time. The watch I received came within a few days, and was spotless! Overall, I would recommend Truefacet to other watch collectors.

Actually 4 1/2 stars. I purchased a Cartier White Gold Love bracelet $5400 on 12/31. As the time for shipment I began to wonder if I'd made the right decision to use them having heard nothing. Finally, I received a call from them telling the bracelet I'd bought couldn't be authenticated and with that that could offer several options, refund or look to source another. I was extremely disappointed but then it dawned this is exactly why I went with them to insure what I was buying was authentic. I decided to let them find me another. I would have given them a 5 star review but they provide virtually no feedback while still peppering me with ads emails. I had to call 3-4 times for updates and was ready to ask for refund when they finally found another, authenticated and shipped. All the folks on the phone were extremely personable but a little more proactive communication would have made it a 5 star service. Overall excellent experience, the bracelet was perfect and a bargain and I recommend.

Excellent company, excellent service, always delighted with my purchases.

I purchased a cartier love bracelet on TrueFacet in December. The bracelet was supposed to be shipped within 3-7 business days with authenticity documents as well as a cartier pouch. My credit card was charged day 1. The bracelet shipped on the 9th business day and included a TrueFacet box without the cartier pouch and with no documentation of a cartier or truefacet authenticity reports. In addition, I have owned 2 cartier love bracelets, and I question the authenticity of the one I received. So, I decided to ship the bracelet back for my refund. I emailed for my shipping label and did not receive a response. I called the following day and was finally able to get the return label and directions. Upon shipping the package, I received a confirmation that the package had been scanned into the system and would take up to 7 business days from their receipt of the package to process the return. Through my tracking number, I know that they received my return 6 business days ago. I emailed today to check the status of my return but did not receive a response. I will continue to update my review regarding my return, however, I am largely unsatisfied with my interactions thus far.

Wanted to purchase a Rolex for my dad. Customer service helped me narrow down the best choice. It arrived on time and in great condition. Very easy to use and will definitely purchase another watch for myself in the future.

Great communication, service and value. Could not be more pleased. Buy from TrueFacet with highest confidence