TruefacetReviews of truefacet.com

I ended up purchasing a Rolex Datejust 116233 yellow gold two tone w/ a fluted bezel. I couldn't be any happier with the whole experience! This is the first luxury watch I've ever purchased. From start to finish the customer service was impeccable. I ended up actually cancelling my other two orders since I wanted my first watch to be perfect. Allison my concierge was very patient and everyone I was in contact with the whole way were very knowledgeable. Delivery was fast!! Next Day! Upon arrival, everything was in perfect condition. The packaging was an experience in its self! I highly recommend this company. Couldn't be any happier with this purchase!! No regrets..

Very pleased with the whole process! Product was as advertised and the customer support was timely and helpful. Will definitely use them again!!!

I recently purchased a watch from Truefacet. The watch appears to be fine, I compared it the picture from the website, however, I would be very hesitant to do business with them again. It took a long time for the watch to ship and I have emailed them three different days to have my password reset and I still have not received a return email. I get the impression they are not a real jeweler. I could be wrong, but that is what my gut is telling me. I would suggest you do more homework than I did if buying from them.

I purchased a Cartier Love Bracelet! It arrived so fast and the packaging was very secure and amazing attention to detail. I will definitely purchase more items

not on its way, despite the emails and texts I received stating the item had shipped and had a UPS tracking number. I purchased this ring over a week ago. The next day I received an email with a UPS tracking number. So I look up the UPS tracking number and all it says is "label created." A couple of days later I email True Facet's customer support to ask why the shipment still shows up as "label created" but not yet with the carrier. The response I receive is that a label has been created. Seriously? I call True Facet's customer service number and I'm told that a customer service representative has just sent me a response. It reads, "Apologies for the confusion and the delay. I have followed-up with the dispatch team and will get back to you as soon as I have more information." Two days later and I still haven't heard from True Facet about what their dispatch team has done, so I call again. I speak with the same person I spoke with during my initial call. I ask, why is the item still listed as for sale? Do you have more than one of this item? Why do I keep getting text messages that the item is on its way, when the tracking information still says the item is not with the carrier? The answer that basically they have no control over the seller (yet they tell me it's a pre-approved seller and they are shipping the item to me directly). I ask why I haven't heard back from my last follow up when the dispatch team was supposedly looking into why the item had not shipped. I also voice my concern that I have seen the ring listed on other websites. Same answer - no control over the seller. Still no explanation, however, why there was no follow up from the contact with the dispatch team. I'm basically given the same non-answer repeatedly. What I don't understand is True Facet's reluctance to reach out to the seller via an actual phone call. Instead I'm told that the seller was at an industry conference and didn't get the sale notice. What I have to assume based on these interactions is that no additional effort was made to reach the seller other than the initial notice of sale, despite my many requests for some kind of effort on the part of True Facet to follow up with the seller. Wow. Thanks for wasting my time. I guess I should have read the reviews of True Facet's service more fully, instead of trusting the 4 star review I saw. Hopefully enough people will post and their 4 star rating will fall to something that more accurately reflects the experience you can expect dealing with them.

I had a great experience with my customer service rep and delivery. the whole process was seamless and pain free.

I really wish I could give them a good review but they let me down, big time. I ordered a ring not knowing that brands sizes were smaller than normal. I got the ring (after they so kindly expedited my shipping) and it did not fit. I asked if I could exchange it for the correct size. I was told that yes I could and was sent a link to the SAME exact ring in a different size. I agreed that I wanted to exchange for that ring and they said they would send me the exchange info. They sent a label and I happened to notice in very hidden wording that I was exchanging for a store CREDIT..NOT the ring they had offered to exchange it for...Mind you, I had used a $125 off coupon on my ring, which they refused to honor for the replacement but they sent me a ring that was significantly more (double the price I originally paid) even though it is the exact same ring.....Apparently they expected me to pay the more than double price difference and wanted to call it an "exchange"...That my friends is not an exchange. I sent the ring back for a refund (sadly) and now I'm out both the ring AND my money. VERY bad exchange policy, and they are purposefully not clear to you that it will be for a store credit, NOT the actual item they tell you the exchange is for.

I ordered a Cartier watch for my wife for Mother's Day. There was a problem fulfilling the order, and the company offered me a better watch at an even better price. We received the watch and my wife loves it. I will use TrueFacet again, and recommend them with great enthusiasm.