glow with usReviews of truebeautyglow.com

SCAM company. Hiding behind items being on sale so you can never return for refund and so that paypal will side with seller if disputed. Not replying to emails. Fake reviews on sites. Item can be found on Aliexpress for pennies, the seller puts a sticker on the box with the true beauty glow brand name. When the scam was exposed via paypal dispute the seller agreed to refund if the items were returned but he never did refund. Return address is the seller's house in the USA! He will not pay for return shipping and Paypal cannot make him so at best buyer is out of pocket for return costs. Paypal forced full refund in the end and reibursed return shipping but process took weeks. Very well thought of SCAM.

Total Scam - Do not purchase from this company!!! I ordered a true beauty glow for my daughter for Christmas on 12/18/24, it said item should arrive in 5-7 business days. The website says 24/7 customer service and 100% satisfaction guarantee. On 1/7/25 I still had not received my item so I sent an email (because that is the only way to contact them) I received no response. Then the item finally showed up 2 days later and did not work. The packaging wasn’t even wrapped in cellophane like most new items are. The bottom was off center and there was no logo and writing anywhere on the device. I tried turning it on and nothing happened. I tried charging it for over 2 hours and still nothing happened. I emailed the company for a 3rd time explaining that the item did not work and I wanted a refund. Still no response. Finally on January 18th I put in a dispute with my credit card company. Once I filed a dispute I suddenly received a response from true glow. they wanted me to send them a video of what’s wrong with the device which I did and after several back-and-forth messages of me telling them I want a full refund the thing doesn’t work and they kept telling me we understand your frustration. did you try doing this? Did you try doing that? Please explain in detail what’s wrong… After explaining over and over to them what was wrong and insisting I get a full refund they continue to tell me they’re just gonna send me another device. I don’t want another device because I know it won’t work either because this company is a scam not to mention I already purchased something similar from another company because this was a Christmas gift that my daughter never received on Christmas so I had to replace it with something it is now February 16 and I just received another email from them telling me they will either send me a new item or issue me a partial refund. This is total BS Do Not I repeat do not order from this company.

Scam product. It doesn't work as advertised and it comes in a shitty box from china. Also took forever to arrive!

Placed my order in December 2024 never received. Disputed with PayPal and apparently they have tracking information but cannot provide a delivery address, as it hasn't arrived at mine. No response from the company via their customer service email at all. Extremely dissapointed and out of pocket

My package was lost but excellent customer support, they shipped a new one immediately. Thanks to Alex my mom received her birthday gift.

I love my LED device. There was an issue with it and they sent me a replacement right away and it works perfectly.

All over the website, it boasts 100% satisfaction guaranteed and 100% free returns and refunds… Buried in the exceptions clause is that it’s non-refundable if bought on sale. The product is ALWAYS on sale!! Don’t shop here. They refused my unopened return but offered me a 30% refund instead. The website also shows a Washington state address and US phone number. You’re not purchasing a US product here. It ships from China.

Same problem as countless others. Product stopped working, no replies to emails, only replied when i went through credit card company. Asked me to send videos, which i said no to, complete invasion of privacy. They then said they don’t refund a sale item (they are always on sale) I have quoted the distance selling regulations and the fact the product is faulty. Still awaiting a reply. This company is a scam, avoid. Also, so sick of being scammed via social media adverts they need to sort this out!