T. Rowe PriceReviews of troweprice.com

I decided to transfer an IRA account with T Rowe to Schwab because the TRowe web site for opening new accounts has become dysfunctional. The money has left my TRowe account but no sign of it appearing in Schwab. A nice agent at T Rowe said it may take 17 more days but she cannot tell for sure. This is horrible.

I called to go get my balance and at first spoke with one customer service and asked two questions to get verified, I did not have that information, so I said l will call back. The customer service was rude so I called back and got Ashley online who stated my account was locked. Was not sure Why she explained I was asked 2 authentication questions process but did not provide the right information. I explained to Ashley I told the previous agent I will call back and I had the information they asked. Ashly said I had to wait for a form in the mail but that did not make sence. I asked for supervisor who can review the call or help me and ashely placed me on hold to reach out to superviosr. She was very professional kept coming back on call to check inn and advicing me she was still speaking to supervisor . When she came back she asked the information they requested I provided . Ashley was very professional she placed me on hold and after a while she was able to speak to the manager and after they verified the information they requested , Ashely was able to get the account unlocked and she proceeded to help and answer all the question I had. so grateful for Ashley Id number TRPKF32. In the end was satisfied customer will be calling back tommorow to have the issue I had resolved I'm thankful I encountered this represenatative. and for her going the extra mile to help. Thank you Ashley.

I have had a 401K since it was established I think. I worked with multiple comanies who managed my funds and never had a problem. Then, my previous employer moved 401 K to TRowePrice. What a trainwreck! I had my first statement 31 days late, had my investments piegon holed in CDs while the stock maket flourished. I was in the dark because my first statement was over a month late. Once I found out I was out of the market and losing money it took over seven weeks to get an answer as to what happened. And that only after contacting the CEO, and even then it took weeks and weeks to get the answer that they had sent a notice - the one I never received. It was like the "dog ate my homework". By my calculations I lost 100k because it was bumbled around and misappropriated into a completely different type of investment than I had ever had. It makes one wonder, when a major change in investment is made, should the owner not be required to approve it? It also begs the question, would we want our entire retirement exposed to the whims of some office flunkie to move it and send a notice, like the one I never received? I have ZERO respect for a company who take months to figure out an answer to a simple question. I posed the same question to my previous 401K managers - Merrill Lynch - I had answers in one hour, documents the following day, and a call from management two days later to follow up. Trowe Price looks like a JV team compared to Merill lynch. If I had not contacted the CEO I would have waited until after my retirement to get answers. Therfore I can recommend my lawn guy over Trowe price to manage assets. Bad enough they are less efficient than others, but the salt in the wound is that they really do not care. Since I do not get the respect that accompanies a prompt response, this is the first in a long series.

My very 1st time using the services "Bad Experience". I was on the phone for almost 1 hour to complete a withdraw from my plan which I tried to do myself but could not because the third party "Plaid" does not list my bank. So my options were to pay extra to get it quicker or they can mail me a check that could take 7-14 days. Then they calculated the amount that would be taken out for federal taxes which ended up double the amount it should have been. When I asked where on the site could I get my document they said they mailed it to me that I cannot get this on the site.. "RIP OFF"

Do not invest here. Horrible business and even worse customer service. Lots of hidden fees in the fine print.

i would never recommend these people first i called and they hung up on me. Then i called back and i was talked to like he was doing me a favor. That refunded my money would take some time. People please do not leave your money with these people you will never get your money

I once did a partial withdrawal from a sum of money from T RowePrice from a previous employer, to be direct deposited into my checking acct. When it didn’t show up, I called TRP and my bank for days. TRP said it was done and my bank hadn’t pulled it. My bank said it wasn’t there. Turned out, TRP’s last excuse was that my bank acct. wasn’t listed in my TRP acct. name(I go by my middle name). Turned out to be not so. Finally told it was a typo-error at TRP( not sure what’s true- not a banking problem in my mind). TRP encourages feedback to the board-I did. I ate $144 NSF fees at my bank as a result. Simply asked was the loss/ expense on me- no response, no offer of assistance, nothing. I’ve since had 2 occasions where TRP uses an independent verification company where I’ve been asked the birth month and age of distant relatives with the same names-one goes by his middle name. Answer is impossible if you don’t know which relative, difficult even if you do being distant relatives. I failed each as they asked the questions based on first name which, again, delayed my money. Guess I would have expected a reply as they encourage feed back. Guess I get it , except, TRP takes no responsibility. Think I’ll see where I can park my little money where people treat it like theirs!

The worse 401 retirement company and I wish like hell, my employer didn’t switch to them. Your money will not grow here.