T. Rowe PriceReviews of troweprice.com

I'm an expat with a TRowePrice retirement account. I requested a wire transfer be made to a US bank for my year 2022 RMD. TRowePrice has previously made wire transfers to this bank for me. However, I had to go through a validation process to authorize the wire transfer. Of the questions asked, one required that I confirm a telephone number that I used 20 years ago! I couldn't remember the telephone number so I failed the validation process and they would not perform the wire transfer even though they had previously made transfers to this same bank. Their "Specialist" told me there was no one else within TRowePrice that I could talk to. Their "solution" was to mail a check to my foreign address and I would have to make arrangements to get this check cashed. Imagine the delay in international mail and the complications of cashing a USA check in a foreign country! In my opinion, TRowePrice has little concern for customer service.

What a shady company. Had an old 401k with them and they decide to liquidate my investments and move them to a random 3rd party broker that I've never heard of without my consent. To top it all off - that 3rd party charged a $40 fee for setting up an account that I did not authorize. They did NOT notify me in advance that this would happen- only after the fact. They did not send me a message about this via their portal either. They claimed some nonsense about "plan provisions" being the reason for the unauthorized transaction. IF they were an ethical company then they should notify customers in writing and via their portal at least 60 and 30 days in advance, considering this is a major unauthorized transaction. I wouldn't doubt that they're hoping customers don't notice, so that the 3rd party gets to eat away customers' hard earned cash in obscure fees. Not to mention confidential information being transferred over to a 3rd party without explicit consent. They clearly have unethical practices and I suspect this is only the tip of the iceberg. Avoid at all costs!

DO NOT sign up for a 529 account with this company. The only reason I registered for a 529 account here as opposed to my state/other was the Online Gifting Portal functionality so my friends and family could easily send money and not have to write a check and send in the mail. My sons first birthday came in July and all of my family members notified me it wasn't working! I reached out to Trowe support and they have not resolved this issue as of 9/13/2022. No communication, no sense of urgency. I keep following up and they "make a note" that I called. As of 9/13/2022 (over a month broken) they still can not give me a timeline of when it will be fixed. In the financial services industry, this slow resolution time is unheard of. I'm looking at alternatives now. I urge any reader to consider another company for a 529 savings plan. You've been warned!

During the “pandemic” I was able to call or file online for a loan or withdrawal and have the money deposited in my bank account 2 days later. No paperwork involved at all. Now that the “pandemic” is over suddenly the T Rowe price company has fell back into the Stone Age and lost the technology to do anything electronically. I wanted to take a loan from my retirement fund which should be streamlined and quick and easy just as it was during the pandemic, instead I had to request paperwork to be mailed to me so I could fill it out and mail it back with the amount requested. That took two weeks. Then after T Rowe price received the loan paperwork it took a few days to process through the loan department. It happened to be a Friday when it processed so of course since the technology seems to have been lost to just deposit the money into my bank account electronically, they had to print and mail a damn check which obviously didn’t mail out til Monday? Here it is Thursday and still no check in the mail. What’s funny is I paid off a loan I previously had through my retirement account and even though that was actually done electronically from my bank account it still took T Rowe price 2 weeks to even process that. The point of this email is that it’s 2022 and T Rowe price has decided that after the “pandemic” that the company can no longer keep up with modern times and so they will do everything by paper and mail. Welcome back to the Stone Age!

My first experience with their company thru remote personnel post COV 7/22 has been horrific at best. With a acquisition of our national bank by M&T, they have private questions to access info. that is off the map of any institution in my 67 year life. So now I get to receive a form that needs notarized, and the account setup from the acquisition is reason they even have my 401k funds. Terrible contact with remote agent asking private info after provided SS#/address/etc! Ridiculous customer service, I don't intend to use them at all cost. A second agent (maybe not remote had same experience, requested manager & was not optional without a specific question answered I'd never had before!

Normally I would give T Rowe Price a very good review. However, I have not been able to access my account from Ireland where I am currently living since they instituted new security measures. The phone assistants do not understand the rules or how to help me. Multiple calls have not helped. The authenticating apps they want me to use locked up my phone and they seem incapable of dialling ireland to leave a text message. Truly terrible customer service. I hope someone there sees this and does something to HELP.

Terrible company, literally have refused to refund my funds after repeated attempts to get the funds out of a trading account. They supposedly have no investment data, very suspicious & frankly deceitful. Avoid like the plague. Sean Munn

I had to go through 3 people just to get my banking info changed to send a payment to me each month. After 30 minutes and 3 people I got a person who didn’t know what he was doing and couldn’t send me a confirmation that it was done. Most companies have a place you can do this action online but T Rowe Price makes it pretty difficult. Will be moving my account.