T. Rowe PriceReviews of troweprice.com

Normally I would give T Rowe Price a very good review. However, I have not been able to access my account from Ireland where I am currently living since they instituted new security measures. The phone assistants do not understand the rules or how to help me. Multiple calls have not helped. The authenticating apps they want me to use locked up my phone and they seem incapable of dialling ireland to leave a text message. Truly terrible customer service. I hope someone there sees this and does something to HELP.

It takes forever to get to a customer service rep. Website is very confusing and not entirely useful. We recently had to change bank accounts for direct deposit for both IRA distributions and a pension. They are handled by separate divisions of the company , necessitating two separate calls (and endless wait time) and two different processes to make the change. When a pension deposit still went to the wrong account after multiple conversations with reps, the last one asked if I had “sent in the form.”. First time anyone ever mentioned it! I really lost it at that point. And the form was not available on the web site - you had to call and ask for it! I think I was dealing with a kid in his first week or so on the job, judging from the loooong holds, but at least he got that right.