T. Rowe PriceReviews of troweprice.com

I had to make an emergency transaction. Other companies made it cumbersome, leaving me stuck with a robot that didn't understand what I was trying to accomplish. TRP allowed me to speak with a human, who addressed the situation quickly and in my favor. It made a difficult experience much easier.

I've read so many awful, terrible reviews I thought I would share my experience which was great. I recently tried to access a long forgotten account that hadn't been touched more than 15 years. all of the information I used to open the account was no longer correct. I didn't even remember ever having the email address that they kept sending confirmation codes to. Customer service held my hand and walked me through everything needed. this was a time consuming process. I wish I could remember the customer service rep's name. he was great. It wasn't just adequate, helpful service. It was the single best customer service i have ever experienced. I started the day with a plan to move my accounts to Schwab but that young men changed my mind.

As can be seen from the previous reviews actually getting something from a cal agent is not necessarily easy. But today I was helped by Claire Pew. What a different experience. She listens, asks and then does and if she does not know she asks and gets back to you!! Well done Claire and what a good hire

Matthew McGraw was awesome and very helpful!! Walked me through everything and had plenty of patience!!! Awesome to work with and very understanding!!! Thankyou!!!!

I talked to a gentleman named Robert and he explained everything to me detail by detail. The phone connection got messed up and I wasnt able to tell him how much I appreciate everything he did and how he explained things. Thank you.

Not only will this company work for you, they will show you nothing but the BEST help, guidance and empathy. Keep up the good work T. Rowe Price. They Care!

I called to go get my balance and at first spoke with one customer service and asked two questions to get verified, I did not have that information, so I said l will call back. The customer service was rude so I called back and got Ashley online who stated my account was locked. Was not sure Why she explained I was asked 2 authentication questions process but did not provide the right information. I explained to Ashley I told the previous agent I will call back and I had the information they asked. Ashly said I had to wait for a form in the mail but that did not make sence. I asked for supervisor who can review the call or help me and ashely placed me on hold to reach out to superviosr. She was very professional kept coming back on call to check inn and advicing me she was still speaking to supervisor . When she came back she asked the information they requested I provided . Ashley was very professional she placed me on hold and after a while she was able to speak to the manager and after they verified the information they requested , Ashely was able to get the account unlocked and she proceeded to help and answer all the question I had. so grateful for Ashley Id number TRPKF32. In the end was satisfied customer will be calling back tommorow to have the issue I had resolved I'm thankful I encountered this represenatative. and for her going the extra mile to help. Thank you Ashley.

Highly recommended. Very satisfied with their service, advice, and online tools. Wouldn't move my money anywhere else.