T. Rowe PriceReviews of troweprice.com

I have been a T Rowe Price client for many years. I have the vast majority of my investments with them. Recently they updated their website and it is absolutely horrible. It's difficult to navigate; it's not user friendly; it's tough to find what you're looking for, etc. It's a disaster compared to the previous site. Overall, a bad move.

I have been trying to execute a simple online transaction all week and have been unsuccessful, first the website was completely down, I could not access account via phone either, and once back up I continue to receive an error code that no one is able to identify. I have even offered suggestions based on my own knowledge of systems. Zero customer service.

I’m just gonna copy and paste the letter that I sent them which explains everything and not to mention this has been ongoing for a year now. Worst customer service, no follow-through or communication. “ I wanted to resolve an issue than has been very frustrating and gone on too long. I had an account through Pony Studios and I was told that the plan had stopped. I had my financial advisor reach out and get a check of the funds to roll over into another account. We got a check for $7,376.93. Months later I get a statement saying that I have a balance of $2,055.22. After I logging on and seeing this, I get an email a few days later with a document stating a bunch of fees and Termination of Employment that basically takes the fund to $0. I called TRowe only to be talked to rudely and basically yelled at and told that any accounts that were under $2,000 TRowe doesn’t deal with, and they were transferred to some other bank (without me being notified or provided any account number) I was given a phone number to call someone in Utah about it?? This number has no answering message or info and just beeps. I have left a few voicemails. (If this number is even real) Now I have received a 1099R statement showing a rollover of 9,307. I never received that additional $1930.71 I have attached the screenshots of the info I am referencing. I don’t even understand how any of this can be legal and I need this resolved ASAP. I want the $1930.71 to be returned to me I am beyond furious.”

After a 30-year relationship with T. Rowe Price, I am in the process of transferring accounts in excess of $500,000 away from the firm, and the experience has been nothing short of a complete disgrace. What should have been a simple, routine account transfer has turned into over three hours of wasted time dealing with a Customer Service department that appears to be disorganized, poorly trained, and incapable of providing accurate information. Every single call has produced a new problem, a new requirement, or a new excuse — all of which should have been identified and disclosed during the very first conversation. The level of incompetence has been staggering. The lack of professionalism, communication, follow-through, and basic product knowledge is far below what anyone should tolerate from a major financial institution. This is not a minor inconvenience — this is a firm handling substantial client assets with an alarming level of inefficiency and apparent indifference. What is most shocking is that this comes after 30 years as a loyal client. Instead of rewarding long-term relationships with competent service, T. Rowe Price has demonstrated exactly the opposite: poor execution, no accountability, and a complete disregard for the client’s time. This experience has permanently destroyed my confidence in T. Rowe Price. I will never again invest in any product associated with this company, and I would strongly caution anyone considering doing business with them to think twice. If this is how they handle a straightforward transfer for a long-term client with over $500,000 in assets, I can only imagine how poorly they treat everyone else. Extremely disappointing. Completely unacceptable. I would not recommend T. Rowe Price to anyone.

I've been a T Rowe Price customer for 50 years and am considering switching to Vanguard or Fidelity. I don't even know where to start but they duplicated a mutual fund purchase causing an overdraw of my savings account. I reversed the transaction and called them to sort it out. They said they would correct it the next day and a week later nothing. I should have ignored it because the market sold off 8%, but called them up to complain and remind them they were supposed to fix it. They fixed it alright, but retroactively so I immediately lost 10% on the trades. Furthermore, there were 10 trades and the first one was drawn out of my savings account as requested, but the other 9 were drawn out of my checking account. Luckily I had sufficient balances so not to be overdrawn and was able to transfer my funds the next day to bring checking account balances back up again. They've gone downhil terribly

My first experience using this service was frustrating and disappointing. I spent hours on the phone just trying to complete a withdrawal from my plan, something I had initially attempted to do on my own. Unfortunately, the process was blocked because their third party provider don't approve my bank. From there, my only option were to either pay an additional fee for faster processing or wait 7-14 days to receive it check my mail. What added to the frustration was the tax calculation. The amount they estimated for Federal taxes was nearly double what I expected, which raised concern about accuracy and transparency. I will keep saying it loud and clear anytime any day, the only investment service I have used and successful withdrawal my funds is (Bitci Stack Asset platform) which I found on Trustpilot after doing my proper due diligence. Overall, the experience felt unnecessary complicated, with limited digital access and lack of clarity around important details.

Run away. Do not come back. After about 3 hours on the phone, and countless hours on the website and my account the bottom line is as follows.......if someone has to fix something on your account you can't speak to them. You get someone who doesn't actually fix anything, who talks to the person who fixes something. You get a lot of "this should work" or "I'm not aware of that". So in sum, if you have a problem you cannot speak to the person who fixes the problem, you go through someone else who doesn't understand the problem. Small business 401k that will be moved elsewhere after 10 years. Great business model, talk to people who don't understand the problem nor can do anything about the problem. Eff off.

I have a retirement account with this company through a former employer, and attempting to transfer my funds has been an absolute nightmare. On my first call, I was told I needed the start date of my current job in order to transfer the money. I didn’t have it in that moment and offered to call my employer and call back — but instead I was told they would “lock” my account and send a form by mail to unlock it. Three months passed and I received nothing. When I called again, I was told the same thing: they would mail a form to unlock my account (I confirmed my address again). When I asked what the next steps would be after unlocking the account, the representative told me she couldn’t provide details about my account and that I “maybe” would get my money. This entire process feels unnecessarily complicated and obstructive. They are holding approximately $3,000 of my retirement funds, and the customer service has been unacceptable from start to finish. If you value your time and your money, I strongly recommend avoiding this company.