trotpets.com Reviews | Read Customer Reviews of trotpets.com

trotpets.comReviews of trotpets.com

3.9850 reviews
Pet Stores

trotpets.com

About trotpets.com

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h

trotpets.com (trotpets.com) has 850 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Website: trotpets.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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trotpets.com reviews

850 approved reviews, newest moderated first

Kat
Oct 9, 2023
Pleased with purchase
Shipment was fast. I like the quality and the way it looks. It works well for my dog.
Response from trotpets.comOct 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and support ! Thank you again !
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Kate D.
Oct 6, 2023
5 STARS
5 STARS. If I can give them more I would, these bowls are the best, this is my 3rd purchase, just bought my grand-dog a set with stand. Great company, fast shipping, and quality product! Can’t beat it!
Response from trotpets.comOct 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and the very kind words ! That means so much to us ! Thank you again !!!
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Portia H. I.
Oct 3, 2023
Do not trust
Returned their product with their shipping label and never refunded. Contacted them but never responded until I reported it to my credit card then they refunded me couple days after.
Response from trotpets.comOct 13, 2023
Hi Portia, sorry for the delay but you were refunded
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Sandra W.
Sep 29, 2023
I was one of the unfortunate people who…
I was one of the unfortunate people who purchased this set from original owners and lost my money! I had been reluctant to order again from new owners, but finally decided to give it a try. Order was quickly filled and shipped. Arrived in perfect condition and I am very pleased. The quality is excellent....impressive bowls and just overall very high quality. I have always used slow-feeder bowls for my little 15lb rescue....if I didn't, she would inhale the food in 15 seconds! I feed her The Farmers Dog and the slow-feeder bowl in this set slows her down even more than previous slow-feeder bowls I have used, Very happy about that! I also love the clean modern design...fits well with our decor. If you are thinking about making purchase....don't hesitate! Do it!
Response from trotpets.comSep 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and kind words. We are thrilled you are happy with the product and we love that it looks nice with the decor. Thank you again !
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Ellen L.
Sep 26, 2023
The bowl
The ridges that promote slow eating are not tall enough to really slow my dog down. The bowl is good...just not great ..or what I've been looking for forever.
Response from trotpets.comSep 30, 2023
Hello - we are sorry to hear this ... possibly the larger bowl will fix this issue ... the medium bowl is set for ~ 2 cups of food that meets the height of the slow feeder. The larger bowls should be available end of October. Thank you !
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Julia
Sep 25, 2023
Great Customer Service!
I was sceptical about trying to order from Trot again after the first management debacle, but I am glad I did. My order was shipped out immediately after placing it. The items were exactly as I expected, very high quality and great looking. A+!
Response from trotpets.comSep 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and kind words. We are thrilled you are happy with the product and service !
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Paula
Sep 25, 2023
Returns
When I asked about returns, I was told the return would be at my expense…I have waited over a year for this product, without not one update on why it was taking so long…not a happy camper…
Response from trotpets.comSep 30, 2023
Hello - we will email you directly now to make sure this is resolved properly. Thank you very much.
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Anne
Sep 25, 2023
Thank you
Was happy to receive the set that I never received after paying for the first one and never receiving it. It is just what we needed. Great quality and I’m happy it is dishwasher safe. Thank you very much.
Response from trotpets.comSep 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and kind words. We are thrilled you are happy with the product and we agree that it really is nice to be dishwasher safe. Thank you again !
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