trotpets.com Reviews | Read Customer Reviews of trotpets.com

trotpets.comReviews of trotpets.com

3.9850 reviews
Pet Stores

trotpets.com

About trotpets.com

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h

trotpets.com (trotpets.com) has 850 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Website: trotpets.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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trotpets.com reviews

850 approved reviews, newest moderated first

Rachel K.
Jul 19, 2026
Super bummed that they couldn't…
Super bummed that they couldn't accommodate a bowl exchange- didn't even try to think out of the box. I purchased the puzzle/water bowl set with raised bowl stand. The puzzle bowl was too deep for my pug and I wanted to exchange it for the flat bottom bowl. Even though there is a 30 day refund policy, I was told I would need to return the whole set and because I assembled the stand they wouldn't honor the return. They offered 20% off purchasing another bowl, but charged shipping. $200 later I will have the set I need. The product is awesome, but customer satisfaction not so much.
Response from trotpets.comSep 24, 2026
Rachel, I'm sorry — I can see why you're bummed. The puzzle bowl being too deep for your pug and then getting stuck between 'return the whole set' and an assembled stand we wouldn't take back is a rotten spot to be in. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's the honest context for the slow reply, not an excuse. If you send me your order number, I'll take a fresh look and see if there's a better solution for the flat-bottom bowl swap, and I'll get back to you as soon as I can. If we can work something out, I'd really appreciate you considering updating your review. — Trot Pets
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Jim for M.
Jul 18, 2026
This dog bowl mat is an excellent…
This dog bowl mat is an excellent product and has made feeding time much cleaner and easier. It does a great job catching water splashes, food crumbs, and spills, helping keep my floors clean and protected. The mat stays securely in place and doesn’t slide around, even when my dog gets excited during meals. The material is durable, easy to wipe clean, and dries quickly. It is the perfect size for food and water bowls and looks great in the feeding area. The quality exceeded my expectations, and it has made a noticeable difference in reducing mess around my dog’s bowls. I highly recommend this dog bowl mat to any pet owner looking for a practical, well-made, and attractive solution for keeping feeding areas neat and tidy.
Response from trotpets.comSep 24, 2026
Jim, wow — thank you for such a detailed review! So glad the mat is making feeding time cleaner and easier, and that it's holding up well. Sorry it's taken me a while to reply — we're a family-owned business, just a couple of people, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Reviews like yours are why we do this. If you ever need anything else, just ask and I'll send over a friends-and-family discount! — Trot Pets
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Christopher S R.
Jul 12, 2026
great dog puzzle bowls
great dog puzzle bowls. Sturdy and good looking
Response from trotpets.comSep 24, 2026
Christopher, thank you! Sturdy and good looking — I'll take that combo any day. Sorry for the slow reply — we're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Really appreciate your support. If you're ever ordering again, happy to send you a friends-and-family discount! — Trot Pets
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customer
Jul 11, 2026
Time Saver
quick, easy, fast delivery and good quality
Response from trotpets.comSep 24, 2026
Hey, thanks so much! Quick, easy, fast delivery and good quality — that's the goal every single time. Sorry for the late reply — we're family-owned, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast. Your support keeps our little operation going. If you're shopping again sometime, I'd be glad to send over a friends-and-family discount! — Trot Pets
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Sheila
Jul 11, 2026
Magnetic dog bowls
Received the order quickly. Base easy to put together. Footprint is small so it doesn't take up a lot of space in the kitchen where the magnetic owl and stand are.
Response from trotpets.comSep 24, 2026
Sheila, thank you! Glad it arrived quickly and the base was easy to put together — and that it's not hogging your kitchen space. (Also 'magnetic owl' made me smile.) Sorry for the slow reply — we're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. If you ever need anything else, I'd love to send you a friends-and-family discount! — Trot Pets
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Jon K.
Jul 9, 2026
Overpriced & Absolutely horrible customer service…
Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS, and Trot claimed it was not their fault and it should be "handled by UPS, a $91 billion market cap company". After a few more emails, they finally sent out a new set of bowls to replace the lost set. We realized the bowls were too small but if you open the packaging, you are unable to exchange them. Not to mention, if you even try to exchange and they don't pass the "company inspection" they keep the bowls! What a joke of a company.
Response from trotpets.comSep 24, 2026
Jon, I'm sorry — reading this back, we handled your situation badly on multiple fronts. A lost UPS order isn't your problem to solve, and the exchange policy as you describe it sounds punishing rather than fair. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's honest context for the slow reply, not an excuse for how this went. If you're open to it, send me your order number and I'll take a fresh look at what happened and get back to you as soon as I can. If we can make it right, I'd really appreciate you considering updating your review. — Trot Pets
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John C.
Jul 9, 2026
Non-existent Customer Service
Product itself seems to be decent quality. I've sent 3 e-mails in the last 3 days to the address shows on their website about exchanging part of my order but have received no response.
Response from trotpets.comJul 9, 2026
Hi John, thank you for the kind words about the product quality — and we're sorry the same care didn't show up in our inbox. Three unanswered emails isn't a service failure, it's a service absence, and we own that. We're locating your exchange request now and you'll hear from us directly within one business day to get the right piece headed your way. — The Trot Pets Team
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Erin G.
Jul 7, 2026
I like the concept but…
I really like the concept of these bowls and stand. I don’t feel like it’s very stable nor does the liner that attaches to the bowls stay attached to the base. It seems to move around and almost like it’s warped.
Response from trotpets.comSep 24, 2026
Hi Erin — thanks for the honest review, and I'm glad the concept itself resonates. Sorry about the stability and the liner not staying put — a warped-feeling base isn't what we want out there. Also sorry for the slow reply — we're family-owned, just a couple of people, and Trot Pets started as a passion project after we lost our dog to eating too fast. If you send me your order number, I'll look into a fix or replacement for the base and get back to you as soon as I can. If we get you sorted, would you be willing to reconsider your rating? — Trot Pets
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