trotpets.comReviews of trotpets.com

Overall quality of the item is great and I love the color. I do feel that the customer service and communication between seller and consumer is none existent. I have reached out several times to return my stand for a different size since it is to tall. I have heard nothing, and prior to this I have been having difficulty hearing back about restocking. I have reached out via online chat, email and even social media. Still nothing. I have decided if I don’t hear back soon I’ll just cut it myself. Paying $150 dollars for an item, it should come in exact condition. And if it’s not the correct size, there should be a way to get in contact with someone to get things straightened out. I shouldn’t have to alter it since I haven't heard back about getting a replacement for the stand or my return submission. Disappointing and I should have listened to the yelp reviews. 👎🏼 (trot please do not reach out and tell me to email you, instead you should be responding to the several I sent)

Love the stand! Waiting for the tray. Out of stock right now, we hope to get it soon, in the green!

Have been using my bowl for almost 2 years when the magnet inside of it suddenly broke. Reached out to customer service about lifetime warranty, and I was instantly replied to and sent a replacement bowl. The replacement was actually defective and had the same issue. Reached out again to let them know and they immediately apologized and sent a new bowl. Final product is that my dog’s is working again. Amazing customer service with prompt responses. Quality products that my dog and I have enjoyed using.

The dog dishes are top-drawer and made extremely well. You'll never have to buy another pair. Great for travel, too.

Appearance might be on only benefit to these bowls. Magnetic strength is not as strong as advertised, barely pulls the bowl. Our dog did not take to the puzzle bowl feeder despite having used many other puzzle feeders without issue. Returns are not customer friendly, the cost of both shipping and restocking burden is placed on the consumer resulting in an overall dissatisfying experience.

Very fast shipping, no issues.

There was amazing communication and the staff were helpful at answering questions!

my 2 bichons love these feeders