trotpets.comReviews of trotpets.com

Awful experience. Not only did it take 3+ weeks for the item to ship, it was returned to sender, despite receiving a notification that the item had been delivered. We just moved to a town that does not have USPS service, but does receive UPS and FedEx. To be safe, we always list our PO Box, at the risk of the item shipping through USPS. I did not know which shipping provider Trot Pets would use, so naturally, I listed the PO Box, knowing I would be prompted with a "cannot send to your address" if the PO Box would not work. I received no push back, so went ahead an ordered the set. I tracked shipping through out the SLOW process, only to notice the the day this was supposed to be delivered, that the item was returned to sender. Annoying, but I can let it go. However, when I reached out to customer service begging for help, they sent a snarky response back. To which I mentioned I would simply prefer a return, asked why a shipping label was created if they could not deliver to a PO Box. Why was I not prompted with an error for inputting a PO Box? Their response was, "we can do that," completely ignoring my questions regarding shipping. Whether this be user error on my end or not, I would have appreciated more communication, and kinder communication. I was so excited to receive this set for our new dog, and due to the rude responses, we will be going with Yeti dog bowls instead. Customer service makes or breaks a company, in my opinion, and Trot Pets failed miserably. I should also mention, I asked when I will receive confirmation of my return twice now, with zero responses. Don't order from here.

Easy order. On time delivery. Excellent quality. Beautiful color. Ordered the yellow for my new puppy. She’s coming home later this month so haven’t actually used it yet but love that it’ll look nice wherever I set it.

Trot immediately stood out to me even before I've received my order because I had to modify a mistake I made and I just thought the customer service and response time was top tier! Service is often times more valuable than the actual project in today's society. Thanks so much and my pups can't wait to get their new bowls in the mail.

The bowl system is great! Love the lids. One bowl arrived with a small scratch and the company was very responsive and will send a replacement a soon as it's back in stock.

Best dog bowls. My dog eats really fast now he slows down. I bought the wooden stand also. He is tall and he seems to be more comfortable eating.

It's quality and perfect height

I recently bought the TrotPets water bowl and I’m really impressed. The quality is excellent—it’s well-designed and works perfectly for my pet. Shipping was fast and the whole experience was smooth from start to finish. I’d definitely recommend TrotPets to anyone looking for reliable pet products.

Fast delivery, my sons old rescue has been having problems bending down to eat, the 12" bowl set is great for him. The bowls are high quality and I love the divit in the bottom to keep them in place. Easy to clean matt and bowls, attractive, different, fits nicely in modern surroundings. Gray was out of stock, we got the blue. It works.