TrippyStore.comReviews of trippystore.com

Response from TrippyStore.comDec 2, 2021

Hi Corrie, Thanks so much for the kind words! We just love when it works out that way :) Sometimes things go sideways, but we're always happy to help in finding the best solution. Our customer service is standing by and can typically reply to emails and voice messages within in 1 business day at [email protected] or 1-800-320-4083. You can see the shipping page on our website using this link: https://trippystore.com/pages/shipping Please let me know if there is anything else I can help you with. Tye - TrippyStore.com

Response from TrippyStore.comDec 1, 2021

Hi Michael, I'm sorry you're still having trouble with your package. We're happy to help and I've sent you an additional email from our customer service; [email protected]. I see your order shipped on 10/29 and we were able to respond to your emails and call on 10/29, 11/1, 11/3, 11/5 and 11/29. We're always happy to help you with your order and returned items are definitely eligible for refund according to our return policy :) You can see the return policy on our website using this link: https://trippystore.com/pages/returns On 10/29 we emailed you a shipping notification with your tracking information. I've tracked your package and see that the USPS indicates your package was successfully delivered on 11/1 to the shipping address provided with your order. For quick reference, you can see the shipping page on our website using this link: https://trippystore.com/pages/shipping Again, I am sorry for the trouble with your package, but we're happy to help! Please let me know if you have any questions at all. Tye - TrippyStore.com

Response from TrippyStore.comNov 24, 2021

Hi Maria, We're so glad we've been able to spread a little trippy, hippie, psychedelic wall art your way :) The fact that you love your posters and tapestry enough to let us know makes it that much sweeter! You can always reach our customer service at [email protected] or 1-800-320-4083 where we can reply in 1 business day. Please let us know if you have any questions at all. Tye - TrippyStore.com

Response from TrippyStore.comNov 5, 2021

Hi James, I'm happy to help! I see you emailed us at [email protected] on 11/3 and we emailed you an update about your order on 11/4 to the email address provided with your order. I've also just emailed you an additional reply with your tracking info :) I'm sorry we weren't able to reply to your question sooner. We mention on our website that we can typically reply in 1 business day. I see your Order #29623 was placed on 10/30 and shipped on 11/5. You should have already received an automatic shipping notification email, which links you to your USPS Priority Mail tracking info on our website :) I'm sorry for any confusion. I see your package was able to ship on the 5th business day. Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped. A link to our shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage. We also emailed this info to you when your order was placed. You can see the shipping page on our website using this link: https://trippystore.com/pages/shipping Again, I am sorry for any inconvenience. I hope this response has been helpful! Please don't hesitate to leave us a message at [email protected] or 1-800-320-4083. Please let me know if there is anything else I can help you with. Tye - TrippyStore.com

Response from TrippyStore.comAug 9, 2021

Hi India,   I'm happy to help! I see that you previously contacted us at [email protected] from an email address different then what was used for your order. We responded the next business day on 8/9. Because we never heard back from you about updating your order, it was canceled and your refund was processed back to your original payment method. I'm sorry for any inconvenience.  We attempted to contact you on 7/24, 7/27, 7/29 and 8/9 at the email address provided with your order.  Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped.   You can see the shipping page on our website using this link: https://trippystore.com/pages/shipping  Again, I am sorry for any inconvenience. We can typically reply within 1 business day when you contact us at :)  https://trippystore.com/pages/contact-us  [email protected]  1-800-320-4083  Please let me know if you have any questions at all.  Tye -  TrippyStore.com --------------------------------------------- ORIGINAL RESPONSE (8/9/21): ---------------------------- Hi India,  I'm happy to help! I see that you emailed us at [email protected] on Friday, 8/6 and I've replied to you there with more information about your order :) I'm sorry we weren't able to reply over the weekend. We mention on the help page of our website that it can take a business day for us to reply. I've checked our help log and I don't see any previous emails from your email addresses. I did notice that the email address you contacted us from is different than the email address provided with your order. I am sorry for any confusion. We sent you order updates on 7/24, 7/27 and 7/29 at the email address provided with your order.  Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped.  You can see the shipping page on our website using this link: https://trippystore.com/pages/shipping Again, I am sorry for the wait. Hit us up at our help contact info and we'll be there with all the info about your order :)  https://trippystore.com/pages/contact-us [email protected] 1-800-320-4083 Please let me know if you have any questions at all. Tye - TrippyStore.com

Response from TrippyStore.comJun 28, 2021

Hi Elizabeth, First, let me apologize for the long wait! I see you also emailed us on Friday, 6/25 and I've already responded to you there. We mention on our website that it can take a business day for us to reply to questions about your order. I see that the Breakfast at Tiffany’s - One Sheet - Movie Poster is taking longer to ship than typical. You should have previously received an email update about your order with options for your delayed poster. I've emailed you from [email protected] with this information in case you still need it :) Typically an order ships when all the items are ready and it can take about 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped, which the USPS says is typically 2-3 business days in the US. For quick reference, you can see the shipping policy on our website using this link: https://trippystore.com/policies/shipping-policy Again, I am sorry for the wait! I do hope you'll give us another shot in the future. Please let me know if you have any questions at all. Tye - TrippyStore.com

Response from TrippyStore.comApr 10, 2021

Hi Cassie, We're always happy to help :) I see our customer service was already able to respond to your email from yesterday. I am sorry for the wait, but it can take a full business day to receive a reply. It's good to have friends like you! You picked a great poster. I'm sorry it's taking a little longer to ship than typical , but I'm glad you decided to wait. You should have already received an email update at the address you provided with your order :) Typically an order ships when all the items are ready and it can take 1 - 8 business days. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped, which is typically 2-3 business days. You can see the shipping policy on our website using this link: https://trippystore.com/pages/shipping Please let us know if you have any questions at all. Tye - TrippyStore.com

Response from TrippyStore.comApr 9, 2021

Hi Andrew,  I'm happy to help :) I'm sorry you didn't receive your order confirmation email or our previous response. The email address you contacted us from is different than the one provided with your order. I see that you emailed us on 4/4 and we were able to respond back to you the next business day at the icloud email address you contacted us from. You should have also received an update on 4/6 with a little more info about your order. I am sorry for the wait! In case you still need it, I've sent you this information again at the Gmail address provided with your order.  I see that your Jimi Hendrix - Guitar Solo - Black Light Poster is taking longer to ship than typical and we split your order so your other items will ship sooner. Please do email us back, where you'll have the option to wait for your final poster to ship, choose a replacement or remove it from your order for a refund. We'll be happy to help with whatever you decide :) I see that your order was placed on 3/31. Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped. A link to our shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage. You can see the shipping policy on our website using this link: https://trippystore.com/policies/shipping-policy Please let me know if you have any questions at all.  Tye - TrippyStore.com