I posted a pretty negative review on here and they picked up my request immediately and they were super cool. They added two dope stickers as a sorry, which is way cooler than necessary, I was just trying to see shipping progress. If you don’t hear back, don’t worry, post to here or wait a few days and they’ll hit ya back.
Response from TrippyStore.comMar 22, 2021
Hi Parker,
We just love when it works out that way :)
I'm happy we were able to help and hope you enjoy those stickers!! We will email you a shipping notification as soon as that information is available.
I'm sorry we weren't able to respond to your emails sooner, but the best way to hit us up is to leave a message at [email protected] or 1-800-320-4083. Our customer service can typically reply in 1 business day Monday through Friday.
You can also visit us at our help page and leave a message there:
https://trippystore.com/pages/contact-us
Please let us know if you have any questions at all and we're happy to help :)
Tye -
TrippyStore.com
SK
Sophia K.
Great stuff!
I have ordered from here before and I was very happy with the quality. I ordered from them again and it has taken a bit longer to ship this time but you can't expect everything to come as soon as you order it.
Response from TrippyStore.comMar 22, 2021
Hi Sophia,
I hope those black light posters have been exactly what you wanted! The Lost Horizon is such a rad black light poster and one of our favorites :)
We hope you decide to shop with us again in the future. Many of our items are ready to ship in 1 business day, but it can take up to 8 business days and an order typically ships when all the items are ready. For quick reference, you can see the shipping policy on our website using this link:
https://trippystore.com/pages/shipping
We'll be here if you need us :)
Tye -
TrippyStore.com
AB
Autumn B.
I still have no package and it’s been…
I still have no package and it’s been almost two weeks my boyfriends ordered it and we are starting to think it’s a scam we sent emails nothing and even called
Response from TrippyStore.comJan 28, 2021
Hi Autumn,
I'm happy to help! I see you first emailed and called us on Monday night, 1/25 and we were able to respond by email on 1/26. I'm sorry we weren't able to respond sooner. We mention on our website that we can typically reply to questions in 1 business day.
I see your order was placed on our website on 1/17 and it shipped on the 8th business day on 1/27. We emailed you a shipping notification to the email address provided with your order when your order shipped. This contains a link back to your USPS tracking number and other order details on our website :)
I'm sorry for any confusion, we mention on our website that typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped, which the USPS says is typically 2-3 business days in the US.
I'm sorry your order didn't ship sooner. While it did ship in accordance with our stated shipping policy, we're constantly working to send packages out sooner.
A link to our shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage. We also emailed this info to you when your order was placed. You can see the policy on our website using this link:
https://trippystore.com/policies/shipping-policy
Please let me know if you have any questions at all.
Tye -
TrippyStore.com
CL
Curtis L.
I just would like response to calls and…
I just would like response to calls and emails about my orders. When i left this message you guys got right back in touch with me. I appreciate you handling my order and showing kindness and professionalism. You got my 5 stars. Real talk💯💯💯💯
Response from TrippyStore.comDec 18, 2020
Hi Curtis,
I'm happy to help! I see you've contacted us a few times today and I'm sorry for the wait. I've just responded to your emails as well. We mention on our website that we can typically reply to questions in 1 business day.
I see you have two orders with us; 17734 & 17868, placed on 12/10 and 12/11.
We've replied to your emails with more info about your orders. I see all of your posters except for 1 are currently estimated to ship on 12/18.
You mentioned you may prefer a refund. We're always happy to cancel an order for a refund anytime before it ships. Just let us know what you prefer and we'll be happy to help :)
I see that your orders weren't available to ship immediately when you placed them on our website. Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped, which the USPS says is typically 2-3 business days in the US.
A link to our shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage. We also emailed this info to the email address you provided when your orders were placed. You can see the policy on our website using this link:
https://trippystore.com/policies/shipping-policy
Please let me know if you have any questions at all.
Tye -
TrippyStore.com
RY
Ryan
I knew before I ordered that there…
I knew before I ordered that there shipping took a little bit longer than some other places around 2 weeks but overall I've had a good experience with this company. There products are high quality and a good price and when a few of my items where taking longer to ship they split my order at there own cost and sent out what they could right away. I would definitely order from here again and recommend them to anyone
Response from TrippyStore.comDec 4, 2020
Hi Ryan,
No worries at all! We just love when it works out that way :)
Hit us up anytime at [email protected] or 1-800-320-4083. We can typically respond in 1 business day.
Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped, which the USPS says is typically 2-3 business days in the US. We provide a shipping notification with tracking info for all shipped orders :)
A link to our shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage. You can see the policy on our website using this link:
https://trippystore.com/policies/shipping-policy
Please let me know if you have any questions at all.
Tye -
TrippyStore.com
NS
Nicholas S.
I happened upon TrippyStore via…
I happened upon TrippyStore via Pinterest. The posters I ordered seemed nice, affordable and the shipping time advertised was pretty similar to Amazon Prime shipping. However the 3 day priority shipping is a sham. There is absolutely no customer service either. It has been 8 days since I placed my order, I've sent two emails asking for tracking information, left one voicemail. And have not heard a single thing from their end; oh and the voice recording that answers the phone for them claims email responses are quicker. But the only thing they are quick to do is take your money and not deliver on what they advertise. To whoever reads this order at your own risk.
Since this seems to be the fastest way to get a reply from this company, i would like to add that I requested my order to be cancelled entirely and have yet to see a refund issued or any notice that they have received my email. Like I said previously customer service is virtually nonexistent.
Response from TrippyStore.comAug 15, 2020
Hi Nick,
I'm responding to your updated review. You can see the original response below. We attempted to call you again yesterday, 8/14, left you a voicemail and are happy to help. We received your follow-up email on 8/14 and have responded to that today, 8/15.
I am sorry for any inconvenience, but as we mentioned previously, the contact policy on our website indicates that we can typically respond to any questions about your order in 1 business day. I am sorry our responses haven't met your expectations and for any inconvenience this caused.
You can see the policy on our website using this link:
https://trippystore.com/pages/contact-us
Per your request, your order has been canceled and your refund is being processed :) You'll receive a separate email expressing this.
Feel free to email us at [email protected] or leave us a message at 1-800-320-4083. As stated, we can typically respond within 1 business day.
Please let me know if you have any questions at all.
Tye -
TrippyStore.com
ORIGINAL RESPONSE:
----------------------------------
I'm happy to help and let me first say that I'm sorry we didn't meet your expectations. That can certainly be frustrating. I see you first emailed us on 8/10 and we weren't able to respond to you until 8/12, which is longer than the typical 1 business day we mention our website. I am sorry about that.
I'm including that original info below for your reference. I'm also going to email you again from [email protected].
I'm splitting your order so the bulk of your posters will ship on 8/17. We will email you a shipping notification as soon as that info is available.
I see that the Psychedelic Mona Lisa - Black Light Poster is taking longer to ship than typical and is currently estimated to ship on 8/19. Please let me know if you would like to wait for your item to ship, choose a replacement, or if you would like to remove it from your order and receive a refund.
Typically an order ships when all the items are ready and it can take about 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped.
A link to our full shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage, including the shopping cart and all three checkout pages. You can see the full policy on our website using this link:
https://trippystore.com/policies/shipping-policy
Please let me know what you decide or if you have any questions at all.
Tye -
TrippyStore.com
GC
golden C.
I been waiting on a order that was…
I been waiting on a order that was supposedly shipped with 3 day Delivery for almost a week and still have not received my products
You said all that to say what, how did it ship in 5 days from the 17th. That’s should of been here by the 25/26 with the 3 day delivery. How you gonna charge for a service and then give an excuse as to why the service is not performed as described.
That’s still doesn’t excuse y’all lack of customer service.
Response from TrippyStore.comJun 26, 2020
Hi William,
I've responded to your other email as well and am happy to help! I'm sorry we weren't able to ship your order sooner, but it did ship on 6/24. I see we sent a shipping notification email to the address provided with your order at that time.
Your shipping notification email contained a link to your tracking number and order details on our website. My other email response includes the shipping details in case you still need them :)
Because your order was placed on 6/17, I see it shipped in 5 business days. I've tracked it with the USPS and they indicate it is "currently in transit to the destination" and estimated for delivery on 6/29.
Typically an order ships when all the items are ready and it can take 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped, which the USPS says is typically 2-3 business days.
A link to our full shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each web page. You can see the full policy on our website using this link:
https://trippystore.com/policies/shipping-policy
Again, I am sorry it wasn't out sooner and I hope you'll give us another shot in the future.
If there's anything else I can help you with, please feel free to email us at [email protected].
Tye -
TrippyStore.com
NN
Nyla N.
They delivered fast and their prices…
They delivered fast and their prices where cheap! 10/10
