TRIPOMATEReviews of tripomate.com

Purchased the ticket on June and just like what other experienced mine appeared to be scam as well. It makes me very angry to see other Kiwi are experience same thing.. But for those of you who are upset and stressed about the whole situation I opened a dispute with my bank (ANZ) and got my money back.. it took me 3 months but better than nothing!

Never deal with this company again very bad experience or phone contact you never reach them from US Canada Nz etc. been hang up Not answer they will talk to you on Snapchat after past 1 day & trick to charge money by correcting spelling supposed to sent email to customer to check prove details correctly before but not if not pay for correcting not processing what the hack on websites say get back to us quickly if info not correct avoid to pay fee only 5 minutes after I sent booking info they charged me $175

Terrible. Booked and confirmed flights. Money taken and confirmation email received to find they emailed me three hours later to say sorry we cancelled your booking. DONT BOOK WITH TRIPOMATE. Basically a scam

Booked a ticket last 26th of July but got no email confirmation. My card was charged. I tried contacting them several times but got no response. Even trying to call all their numbers but it says invalid. Can anyone help me? I would appreciate if you can provide me the best way to contact them.

I need help getting to contact these people. I have a flight in 10 days, costed $800 and can not log in into the airline with the information they provided. Please if someone has some kind of information contact me at sararfuentes

A very dangerous scam site that can not be trusted - charged my card for close to $2,000 NZD and then cancelled my trip hours later with no explanation. After stating they would refund me they ghosted me and still have not processed the refund. REFUND ME NOW

Completely untrustworthy site!!!!! Within hours of spending thousands on a return trip across the world, my booking was cancelled without an explanation and in a very short, vague email DO NOT USE THIS SITE

The customer service started off well, but degraded to appalling levels during the later stages. Not to mention that the company does not even have a proper contact number to call and speak to an actual person. The numbers listed in the websites are fake/unreachable, and the website presentation is pathetic. My experience with Tripomate can be broken down into 3 phases, as described below: Phase 1: I booked my tickets through Tripomate and thankfully they came through the following day. There was a bit of confusion due to some missing passenger details, which led to the tickets being voided. I reached out to the agent Patrick Memosa, who was very helpful to me in getting this resolved quickly. My ticket was confirmed and all set. Rating: 5/5 (for the way Patrick handled it) ———————— UPDATE —> Phase 2: I kept checking my booking periodically in the Etihad website, as I had read too many negative reviews (from other customers) to trust this company. Then one day I found that there was an operational schedule change to my flights, due to which a particular flight was cancelled. However, an alternate flight was offered, but yet to be confirmed. I called the airline (Etihad) to see if they could confirm it for me. But they had no choice but to redirect me to the agency, as the tickets were booked through the agency. I reached out to the agency for this purpose at least 5 times, and after 12 days I got a response from the same agent (Patrick), confirming that the operational schedule change had been accepted and the tickets revalidated. I checked my booking again in the Etihad website and it was all good. Rating: 3/5 (…..because this is something the agency should have PROACTIVELY informed me about, instead of waiting for me figure it out myself and responding to my emails after a RIDICULOUSLY long delay.) But luckily there was still plenty of time, and the issue was resolved despite the 12-day delay. So I let this matter slide. ———————— UPDATE —> Phase 3: Another flight had an operational schedule change…..with change of timings, but with the same flight. Once again, this is something the agency should have PROACTIVELY informed me about, instead of me continually checking my booking (in the airline’s website) and figuring it out myself. So the booking status for this flight was updated from “confirmed” to “TK” (to confirm). Once again, the airline (Etihad) advised me that the agency needs to confirm it for me. This time I chased up the agency several times for this purpose, but got ZERO response from them…..no phone calls, not even a courtesy email!! VERY UNPROFESSIONAL!!!!! Rating: 0/5 (for the unresponsiveness at such pathetic levels) Luckily the airline did offer me an alternate route: They advised me to call them within 48 hours of departure (of the first flight in the journey), as the airline would then directly take control of the ticket and would validate the changes for me, without getting the travel agency involved. So luckily it worked out for me in the end, but only because I proactively kept checking my booking, called the airline often and chased them up on the pending tasks. But this is something the travel agency should have done….by reaching out to me, asking for my approval (of the alternate schedule offered by the airline), and validating the same with the airline. If not, at least the agency should have the decency to respond to my emails, when I write to them and ask them to do this for me. Neither of these was done, and the agency just ghosted me in the end. ———————— Lessons learned: 1. Before booking your tickets through Tripomate or any other agency, PLEASE do your research to learn about the reputation and the reliability of the agency……and do this BEFORE you hit the “confirm” button and hand over your money to them. You will spare yourself a great deal of tension and drama by simply NOT engaging with the likes of Tripomate (which has such a horrible track record, as seen from so many reviews and now from my own personal experience). 2. If you have still booked your tickets with crooks such as Tripomate, then crosscheck your booking details directly with the airline, and keep monitoring your booking periodically for operational schedule changes, etc. 3. If the agency is unresponsive and ghosting you despite your repeated requests (to confirm the operational schedule changes or whatever else you need from them), check with the airline directly on what your options are. Etihad has this policy of directly taking control of the ticket 48 hours before the departure of the first flight. Other airlines might have different rules. Check clearly on what the rules are, and pursue the same. But the Bottom Line is very clear: AVOID this company if you can, and go with a more reliable (and reachable) one. Plain and simple. Good luck!