Stacie W.
Awful!
This company isn’t good…their food is extremely bland, I wouldn’t recommend anything I’d tried from them. Their customer service is equally as awful..one of those companies that’ll charge you early, deliver early, and when you try to contact them about it “welp there’s nothing we can do.” I’d intentionally skipped 2 weeks after I’d received my first order from them, I wanted a full reflection on whether or not I wanted to continue with them. They sent me my third weeks orders, without me even picking my meals, immediately after I’d just gotten my first week. I tried explaining to them that I’d paused two weeks between shipments so I could take my time in a decision. “Welp, sorry, nothing we can do.”..what do you mean? My order wasn’t due for another two weeks? “Welp sorry, nothing we can do”…it arrived super early…and it was a total waste of money because I wound up not even enjoying their meals. I wouldn’t have been so upset about it if they tried to work with me on it, but there was zero effort to correct an early charge and early delivery. It was like I was scammed. That’s honestly what it felt like. So- if you’d also like to throw money down the drain and taste the blandest of foods in all of the land, go ahead!
Response from TrifectanutritionFeb 2, 2026
We’re sorry to hear you were unhappy with both the meals and your experience, and we want to clarify a few important points for anyone reading. Regarding the shipment in question: our system records timestamps for all account actions, including skipping weeks. There is no record of the January 16 delivery being skipped before the cutoff deadline (Friday, January 9). What our records do show is that on Saturday, January 10 (after the cutoff had passed) you logged into your account and skipped the January 23 delivery, which was the first remaining date available to skip online. That same day is when you contacted our team to cancel and dispute the January 16 order. Additionally, a reminder email was sent on January 8 notifying you of the upcoming deadline to make changes or skip the January 16 shipment. Once the cutoff passes, orders are already in production and unfortunately cannot be canceled, refunded, or rerouted—this applies consistently to all customers. We understand how frustrating it can feel to receive a delivery you no longer want, but the charge and shipment followed the subscription terms and timeline exactly as outlined and communicated. Our team did review the situation and explained these constraints at the time. Taste is always subjective, and we recognize that our meals won’t be a fit for everyone. We’re disappointed that the experience left you feeling upset, but we want to be transparent that this was not an early or unauthorized shipment, nor a case of skipped weeks being ignored. We appreciate the feedback and wish you the best in finding a service that better fits your preferences.