TriconReviews of triconhomes.com

Terrible Customer service On hold for hours every time you call. Weird fees all time Poor communication No follow through. Pathlight was never like this.

It's not just that these guys are slow to respond/fix issues, but my neighbors constantly berated me because my lawn was not maintained for weeds. They blamed me for causing issues with their yards, even though they had lawn services. The HOA cited Tricon, and they swept it under the rug.

Horrible company!!!! Do not rent from!!!! Had a slab leak for 7 days before they finally sent a plumber. The plumbers work was not approved for several more days so a total of 10-12 days of leaking and flooding our house. No fans, no remediation, no mold check nothing. Finally 4-5 weeks later they approved flooring and only installed half the floors. Still had concrete and tack strips all over 3 months later!! Cannot get ahold of anyone to finish the work. Worthless, trash company that does not care about their tenants. They would rather you move than do anything to fix something that is broken. Even if it is dangerous to your health.

While I love my home. My experience has been nothing short of terrible. On move-in day the smart door lock would not work. I could not access the home. While they sent someone within an hour this was the first of many inconveniences. I have not been able to use the smart home features since moving in although im being charged monthly for them. I can't access the camera, door, maintenance or pay my rent. I can't access the app at all. I have called monthly to complain and I have written email. I've had to pay my rent via rent cafe (which is sn additional charge) or instructed to go in person. While the issue remains unresolved with zero return communication. On the other hand they are quite able to communicate additional charges and responsibilities for me. I was charged $400 for a plumbing issue went they sent immediately after service. I also received an email about rocks in my lawn as a HOA violation. When I replied that the issue was preexisting they discontinued communication. This is so unfortunate because I selected Tricon because of their reputation. Im truly heart broken and disappointed.

I have stayed at 2 different Tricon homes and I'll say that this place is the absolute worst. They buy the cheapest everything to put in the home and will charge you when they got what they paid for. They will also never give the deposit back. You will receive charges for non existent damage and then will not respond to any disputes of charges or quite anything if I'm being frank. The repair teams are AWFUL. You can't schedule a time just a 4 hour time window that they give you a time the day of. And guess what, if you're not home at exactly the time they show then they won't even wait 10 min.

Company has been charging for pool cleaning service for 3 months and no one has yet to show up to clean the pool. tried to contact Gina Carr for the last month and will not respond to any emails. just as bad as pathlight.

On one hand, we feel very lucky, because we MOVED OUT of our residence BEFORE this company, Tricon, took over management duties from the former Pathlight Property Management (whom we very much loved, by the way) in January of this year, 2025. But on the other unfortunate hand, even though we MOVED OUT last year, BEFORE Tricon even took over, and of course notified the then current management company, Pathlight Property Management of our vacancy, Tricon Residential does not have their "stuff" AT ALL together!!! They have been told by Pathlight, by us multiple times (via emails and phone calls and voicemails), and even by their own lawyers, who attempted to serve us with EVICTION papers (we contacted them and they apologized for the confusion and said they'd let Tricon know) that we MOVED OUT LAST YEAR, way before they even took over!!! Not only do they continue to harass us by auto emails telling us we owe thousands of dollars that we do NOT, but they are IMPOSSIBLE to contact, a real person, by phone and they NEVER reply back to ANY emails, even to multiple emails accounts for them!!! If you elect the "call back" function, when you are on hold for so long when you call, no one EVER calls back then either!! If you do get to talk to someone, it's ONLY if you press the button indicating an interest in leasing one of their homes. But when you ask THEM to help you on another matter, they switch you, MID-SENTENCE even, to the "resolutions department", upon which one will be on hold indefinitely, and NEVER get to speak to someone and NEVER get a call back!! It's madness. Even more, we made sure to close our utility accounts after we moved out, AND even let Tricon know we had done so, just to be good residents, because it was winter, and we did not want the house pipes to freeze or anything, but we found out last week that TRICON set up a NEW utility accounts for us, and in OUR name, and continues to allow those charges to accrue, IN OUR NAME, even though we MOVED OUT last year!!!!

I want to start off by saying thank you for letting us know what’s going on behind the scenes with the management transfer. I would have given 5 stars ⭐️ but the payment system is not so user friendly. Meaning that the system gives us a hard time doing online split payments. and then there’s a huge late fee involved. We feel like that should have been waived for all customers involved with the way this new company operates. As to compared to pathlight we were able to do split payments and have multiple accounts payment options; it allowed everyone to pay separately. Other than that tricon is a good company so far, they have assisted us with the tickets we submitted. & thank you gentlemen and ladies working for tricon, you are appreciated.