Tribal ChimpReviews of tribalchimp.com

Update #2 1/20/26- my bank determined that I had enough evidence that supported my claims of not receiving the products paid for and resolved the issue in my favor. Update 1/14/26!! They are liars as well as scammers apparently based on their reply (just look at all the recent 1 star reviews, tells you everything you need to know). I still do not have my full order and have disputed this transaction with my bank BECAUSE you wouldn’t refund me for the items you never shipped and THEN required ME to pay to return the few items you did send after WEEKS of trying to deal with your crappy customer service. You never shipped me the 6 hair powders I actually paid for. So go ahead and claim that you did but I will continue to tell people exactly the type of company they risk dealing with. Do NOT give them your business. You should be ashamed of yourselves, and YES, you are a SCAM!!! PS. I have proof of deceptive practices as tracking numbers that were received from your company were deleted on your site and replaced with new ones. Either your system is messed up OR y'all are frauds. Avoid them like the plague!!! They will take your money and never ship you the items you purchased. Customer service is a joke. Don’t bother calling and leaving a voicemail, they won’t call you back. As for emails, IF they do reply, don’t expect them to have read your emails, they just do what they want. Ask for a refund for the items you paid for and never received? Well, they will ask you to PAY to return the items before a refund will be issued (did I mention they never sent them???). SCAM company! Save yourself the headache and don’t give them your business.

I placed the order 2wks ago, paid for delivery too and I'm still waiting for it. I e-mailed the customer service and no reply. I even DM them on insta. Wish I read the reviews before wasting my time and money. 🫤

Ordered this on Nov 28th for a gift - emailed Dec 17 bc tracking stopped updating Dec 10th and never updated since. They responded by providing me the tracking number (which obviously I already had and wasn't what I was asking about). I emailed twice more since then - NO RESPONSE at all. I asked for a refund bc the parcel is obviously lost. NO RESPONSE .... terrible customer service!!

Update 12/30 The company told me to refuse the packages as they would only issue a refund if I refused the shipment, I did as they asked and now they want me to cancel my credit card dispute before issuing the refund. The company apologies for arriving so late but yet gave me no information that it was going to be this late and after Christmas until I opened a dispute. Communication with Tribal Chimp is little to none, their apologies was too late and I still feel like they’re trying to take advantage of me as they have the product and my money. I made an order on 12/2/25, no tracking info or update was given, I reached out by phone, which goes right to a voicemail, social media, both on Facebook and Instagram, through comments on Facebook post, through email on two different email addresses with no response for multiple days as I still didn’t receive my order or any tracking information over two weeks out. Because I had no response I opened a complaint with my credit card company.. a couple days after I finally received an email response with tracking information saying they created a tracking number. It didn’t get shipped until today 12/22/25 with information also showing it was not gonna arrive until after Christmas which is the whole reason why I bought the product. I reached out to customer service again to see what the next steps were to get a refund and return the item. Their response was to wait until I receive the item and that they apologized as they tried to email me before which it bounced back and they were going to offer me compensation, but I opened a dispute. I have not been happy with the company communication or ethics so far

Ordered on the 10th of December for Christmas presents and the order still hasn’t been shipped nevermind delivered. No response from their support team despite numerous attempts

I don’t know how well it works yet but it’s a VERy small bottle for the money!

Ordered items, arrived with package open and missing 2 items. Notified Tribal Chimp who apologised for this and said a replacement item would be sent. I have had no notification or tracking information when the products would arrive. Its now been over 3 weeks,no information on whereabouts items are... I have sent 2 emails in last week and no one is replied back. They have taken my money and not provided 2 of the products I paid for. Not very good customer service. I am still waiting a response.

I will refer for this