Tribal ChimpReviews of tribalchimp.com

Response from Tribal ChimpJan 22, 2026

Thank you for sharing your experience, and I’m really sorry for the frustration this caused. We apologize for the delayed follow up and for the lack of updates along the way. We completely understand how concerning it is when tracking does not show activity and communication feels inconsistent. That is not the experience we want anyone to have. The good news is that we have now sent fresh updates by email, including the latest shipment information. Please check your inbox and spam folder just in case. If you do not see it, we are more than happy to resend it right away. We appreciate you bringing this to our attention, and we are truly sorry for the inconvenience and the worry this situation created. We hope the resolution and next steps help restore your confidence and that your experience improves from here. Thank you for your patience and for giving us the chance to make this right.

Response from Tribal ChimpJan 12, 2026

Thank you for your feedback, and I’m sorry to hear about your experience. According to the carrier, your order is marked as delivered by iMile. I understand how frustrating it can be when things take longer than expected, and I apologize for the inconvenience this has caused. Please check your email, as our support team will be reaching out to you directly to make sure this is resolved in a way that is satisfactory for you. We want to ensure you’re taken care of and appreciate the opportunity to make this right. Thank you for bringing this to our attention.

Response from Tribal ChimpJan 5, 2026

Hi Zoe. We’re really sorry for the frustration this caused, especially given the timing around the holidays. During the peak season, we unfortunately had some oversights, and we understand how upsetting the lack of response felt. We did send two updates regarding your order, including the shipping confirmation, but we recognize that this experience did not meet expectations. Thank you for your patience and for giving us the chance to address this.

Response from Tribal ChimpJan 12, 2026

Thank you for taking the time to share your experience. I’m very sorry for the frustration this has caused. You’re right to expect clearer communication, and I apologize that we did not keep you properly informed about the stock situation. While your order was placed with standard shipping and not expedited delivery, I completely understand the frustration. That is on us, and there’s no excuse for the lack of proactive updates. Good news is the package was finally delivered. Please check your email, as our support team has reached out to you directly to address this and offer a gesture of goodwill. We really appreciate you bringing this to our attention, and while I understand your disappointment, we would still like the opportunity to make this right. Thank you again for your feedback.

Response from Tribal ChimpDec 30, 2025

Hi Sally, Thank you for reaching out, and I’m really sorry for the frustration this has caused. We’ve checked our inbox and do not see any previous emails from you, but we did send an order update notification earlier and did not receive a reply. It’s possible our messages may have gone to spam, or that there was a typo in the email address. To make sure we can help you as quickly as possible, please reach out directly to our customer service team at [email protected] with your order number, and we’ll review everything right away and get back to you promptly. They will fix it right away, I’m sure. Thank you for your patience, and we look forward to resolving this for you.