Trek BicycleReviews of trekbikes.com

I had a persistence problem with a trek mountain bike I purchased from a retailer. I was quite perturbed and perplexed by the whole matter. So I decided to go straight to the manufacturer Trek. I spoke to a Gentleman by the name of Tam who patiently and compassionately listened to my complaint. Then he diligently worked upon my case which resulted in a full refund for me, within 24 hours. I can't thank you enough👏 10 out of 10 for customer service😁 Cheers, Tam This man needs a wage rise..!

Ich habe das madone Sl 7 ..ich fahre seit über 20 Jahren Rennrad aber dieses Rad ist der absolute Wahnsinn..es macht einfach nur Spaß

Habe ein Powerfly 4 von 2022 und ein City Push Bike 7.4 FX von 2015. Liebe beide Bikes. Gute Verarbeitung, stabile Teile, klasse Ergonomie. Beide Bikes sind in ihrem Bereich eher Einsteigerklasse. Trotzdem nichts zu meckern. Das Powerfly hat eine Federgabel und nur eine Zeikolbenbremse. Ich wiege 100kg, trotzdem waren beide Komponenten auf Waldwegen bis jetzt immer völlig ausreichend. Das 7.4 FX hat einen Stahlrahmen und eine Carbongabel. Ist aber sehr leicht und sehr handlich. Bei beiden Bikes war für mich die Ergonomie das herausragende Kriterium, bei test rides fühlte ich mich auf TREK im Vergleich zu anderen Marken immer viel mehr "zu Hause". Ausserdem finde ich bei beiden Bikes die Lackierung klasse (orange und rot glänzend). Ich bin sehr happy

In their Store the prominent statement is: 'We repair every bike in 24 hours' I am deeply dissatisfied with the service provided for my Rail 9.8 at the Trek Store in Verona. After bringing it in on a Saturday at 15:00, I was disappointed to discover that on Tuesday at 13:30 it was still not ready. I consider it essential to be treated with the utmost professionalism and efficiency in line with what was promised. In addition, the Workshop is really expensive , for example other retailers have an average price of 15€ for washing the bike, and you can often get it for free, in the Trek Store you can get it for 24,90€ or they insist a lot on selling Packages.

Contacted trek support for info on a respirator for trek exe 9.7, a passed to local bike shop who didn’t know, then passed back to trek who now decide they can do it, one month later and still no price, constant chasing up, iv given up.

I purchased a Trek Dual Sport + 2 two months ago, have put 300+ miles on it with daily rides and would like to relay my observations. THE PROS: It's a TREK. Nicely made with attention to detail, excellent welds, good quality gearing and braking for its model level and a nice cosmetic finish. The frame and wheels feel solid and capable for its purpose i.e., a crossover street and/or light trail bike focused directly at the 'daily ride for exercise and running errands' crowd who require some occasional electrical assistance. THE CONS: The number one shortcoming of this bike is its under-powered and overrated Hyena rear hub motor and battery. The Battery - TREK makes a foggy statement about its ability to last 35 miles by stating it's.., "A reliable 250Wh internal battery system (that) assists up to 35 miles..." The key words here being the true meaning and intent of the words 'assist' and 'up to' as at the motors lowest 'Level 1' setting of a possible 3 level assist option, this battery WILL run out of gas in approximately 10 to 12 miles, not 35. TREK further states that its Optional Range Extender battery will, "... double your distance (so you can) explore up to 70 miles." No.., it won't. This adjunct battery is just another 250Wh battery which will only provide another 10 miles or so. And, at $450, that is simply not worth the price. The Rear Hub Drive Motor - TREK states it's.., "A lightweight and powerful 40Nm rear hub drive (that) offers confident handling and uninterrupted power." While the motor may be lightweight compared to heavier and more powerful motors, at 40Nm it's not a "powerful" motor. And, you will fully realize that fact when it suddenly stops working (due to overheating) as you are climbing a moderate hill that you assumed would not be an issue. You will then wait on the side of the road for 10 to 15 minutes while the motor cools down and its internal thermal switch slips back into place so you can ride away. Less Important Issues - The pedals, seat and lighting. The pedals are unimpressive. Made of a hard plastic with little grip, they are similar to those seen on children's bikes. I've since changed mine out. The front and rear lighting is weak, both having insufficient lumen levels and the rear having no ability to set to a safer flash mode. I've upgraded both. The seat is just a factory seat and provides little in the way of comfort. But, in all fairness, this is the least problematic issue as each of our bottoms require different seating to be happy. I've changed mine out and added a very helpful suspension style mounting post to ease the bumps. Overall, I'm fairly satisfied with my pricey new $2,400 TREK Dual Sport + 2 as MY purpose is to get 30 to 60 minutes of cardio in every day when the weather will allow me on the road. I work around the deficiencies of its weak battery and motor by selecting different routes and putting in additional effort to keep the motor from quitting.

I bought a new bike.. x-caliper 8 size: XXL. I was assisted by Robin with my purchase. I like to express my gratitude for the professional and cheerful help I received. Smooth and easy transition. Also I like to mention Mariana for the prompted communication with updates. Many thanks guys.. will see u soon

Sehr schlechter Service, würde ein Trek niemanden empfehlen. Wenn Problem da sind bekommt man keine Antwort mehr! Ich kaufe kein Trek mehr...