Traxxas creates, designs, and manufactures hobby-class radio controlled cars, trucks, and boats in both nitro and electric categories.
Traxxas (traxxas.com) has 197 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Zachary
I have had only great experiences with Traxxas. The cars are great and great fun to play with. Out of the box, my car had an issue with a broken tire. Traxxas sent a replacement. The CSRs and repair techs have been courteous and knowledgeable. Very helpful people.
Kevin C.
I have had a Traxxas UDR for 3 months and it has spent more time broken than running....this vehicle is an overpriced POS...the customer service sucks as well. Don't waste your money...it's a trailer queen
Volker
This company represents corporate greed at its best. Their RC cars are designed to break so that you end up buying Traxxas spares continuesly. The servo will break, it’s only a matter of time (my son broke his servo within the hour of receiving his car) but guess what; Traxxas will sell you a new, upgraded servo for 40$! One wonders how they can legally get away with this?! After fixing the new servo (which was quite easy) the next thing that broke was the motor, half an hour after fixing the new servo!! We ordered another motor which was easy to fix, guess what, this one broke as well, after 30 minutes of moderate usage! Traxxas is absolute crap, the RC car I got cost 600$ + battery charger + battery so around 700$. WHAT A CON, STAY AWAY FROM THIS COMPANY!!!
Aryaan K.
I live in Dubai currently and I have A Traxxas UDR and my esc had broken unfortunately and when I texted hobbysportz they told me to send a email to Traxxas and I did and they called me and told me that warranty doesn’t get covered all around the world just in America Then i got disgustingly disappointed.
Alex F.
Traxxas may have good products, not the best. But their customer service is the worst. I had an order that was not delivered. When I called traxxas, I was told that it’s my problem. It’s not their job to track down the order that I paid to have shipped to my house and not have waste a half a day at the post office trying to find my order. Another time I ordered the 17mm splined kit which is listed as a part compatible with my stampede 4x4 vxl. Then contacted traxxas online support to make sure before spending over $100 on wheels, if their 3.8 wheels were compatible with my vehicle, which they told me it was. And now I find out they are not. And traxxas can’t tell me why are parts listed as compatible are not. So don’t waste your money on this company. They are awful once the have your money.
Michael H.
Bought a trx4 from my local hobby shop. Purchased a wireless link and my receiver would not update. After a 3 minute conversation with support, they sent me a new one free of charge.
Mike W.
If I could leave a negative star I would. I have bought several Traxxas vehicles and never once have they Done warranty repair for me. But I can definitely send my castle creation product in for repair and they cover it even when it is my fault. Paid over 800 bucks on the new traxxas erevo 2.0 with the works new lipos . And the esc is crap. But told me the warranty is void because I shortened my esc battery leads. Wow well don't make them so long the fall out and rub and it the back tiers.
Cheif
Amazing customer service expirence. Always there for me! I've had multiple batteries swell up on me but they always are willing to exchange it for a new one!
