Trax NYC Custom JewelryReviews of traxnyc.com

As someone visiting from Ireland, trust was my number one priority when visiting TraxNYC. Max exceeded every expectation. He is incredibly genuine and professional. Meeting him with my family was a great experience, and I can confidently say he is the most trustworthy person I’ve dealt with. Highly recommend Max to anyone looking for quality and honesty

Ive bought from trax 3 times now and 2 out of those 3 times traxnyc has either not Hallmarked my jewelry at all or did it but its not legible. For example I got a big silver ring and it wasn't even like there sample photos the back was hollow on the ring ! Where as the sample photo was not hollow. As well my big silver ring had not stamps on it, didn't say trax didn't say 925 or anything. Fast forward, I get a smaller silver ring for my girlfriend and this ring looks like the sample photo, this time it came with no gia certificate as well as most importantly the 925 Hallmark is hardly a 92 and I can barely read that. This is not top quality go to jacoje or Hawaiianropechain. Ive personally never shopped there but it must be better than this. I do not recommend trax for the price point. And they ship with FedEx who I absolutely loath and they require a signature and you cant edit delivery options and FedEx typical estimate delivery is "by end of day" I cant stay home all day im and adult.

I recently purchased diamond earrings as a holiday gift and was definitely cutting it close before heading out of town. Thankfully, I got in touch with Ciara, who was incredibly helpful and professional throughout the process. She really took the situation personally and made sure everything was handled in time. I called a few times to check on the status, and she was always clear, responsive, and proactive, even going as far as upgrading my shipping to overnight to make sure the earrings arrived before I left. It’s not easy to find a company as large as TraxNYC that still delivers that kind of personal, small business level customer service, especially while offering high quality jewelry. This experience definitely stood out. Big thanks to Ciara and the TraxNYC team. They’ve earned my business going forward

False advertising a product. When I actually bought the item 6723 for $604.95 after tax (Nov172025) they waited a whole month to tell me they’re not shipping and refusing to honor the deal and told me someone put there wrong price online-now($3000) How is that my fault? You should honor the deal you put online. It was only when someone bought it you changed the price and tried to get me to pay more. Still waiting on a refund. Xmas messed up thanks a lot WackNYC horrible business

The ring I ordered came beautifully packaged with a lovely note. The ring itself is amazing and was a great deal!

I just received my third purchase of jewelry from TraxNYC, it was a Black diamond necklace with cross. #70909. Absolutely beautiful, the purchasing process was done completely online with no interaction with the sales department. Quick and easy with everything arriving in perfect shape. I would highly recommend this company for any type of jewelry needs. I am one of their many happy customers.

Best jewelry i have ever owned. Had a wonder experience with the employee at TraxNYC. They Know the merchandise and their level of professionalism is 2nd to none. Special shout out to Ciara for her wonder help…God bless and happy holidays to you and everyone at TraxNYC.

The patience shown from the Service Rep team was unbelievable. Not only did they accommodate me wanting a different clasp for my necklace but they took the time to help me the right one. Looking forward to supporting them even more. Thank you Ciara!!!