danette S.
Masters of confusion and delay
Well, my misadventure with travel insurance started here at travelinsurance.com where finding and buying a policy from GoReady was easy and fast. The problem came when I attempted to file a claim. I am re-posting my review for GoReady and their claims handler Crawco, because I only used them as a result of this website. Masters of delay and confusion! They avoid paying your claim by multiple methods - sending you a do-not-reply email saying “you need to call us” but not giving a number call, switching agents so the new handler has no idea what has already been discussed, having your claim rejected because the adjuster forgot to look at the documents uploaded into the claim portal, having your claim sent back because the adjuster forgot that you asked for 50% compensation and not 100% and it always takes 14 working days to resubmit it. I filed my straightforward claim in Sept of 2022, and 5 months and about 15 calls later I think I have been ghosted. I’ve got at least 5 unreturned calls Update March 8 - they have now denied the claim, an agent told me, because “flight delay due to crew is not a covered incident”. The small print does not say anything to that order, and I read it thoroughly before filing my claim. Anyway, it was flight cancellation due to mechanical, compounded by a flight delay due to crew. The agent Ms. Bola could not explain it to my satisfaction, but said that I would an explanation shortly. Three days later, still waiting……
Response from TravelInsurance.comMar 14, 2023
Hello Danette, Thank you for reaching out here to leave your review of GoReady Insurance, which isn't our company (we are TravelInsurance.com). Although TravelInsurance.com is a travel insurance comparison site and isn't the merchant of record on your travel insurance purchase (GoReady Insurance is the merchant of record) nor the insurance company (GoReady Insurance is your insurer), we value every visitor who uses TravelInsurance.com. TravelInsurance.com isn't legally able to adjudicate your claim for the insurance company. With that in mind, I personally escalated your issue to the CEO and head of claims at GoReady Insurance and I know they reached out to you right away to do the following: - They called and spoke with you and went over what transpired, offered clarifications and offered to review your claim submission and request a conference call with the adjusters. - They confirmed your Trip Delay claim was paid according to policy limits. - Trip Interruption is where the GoReady Insurance team is trying to work on your behalf with the claims adjusters to reverse the denial. So, let’s see what they can dig up and present. I hope that you were pleased with my swift action to help and escalate your claim issue with the insurance company, because we care about each and every customer who uses our website. Best, TravelInsurance.com