jeffs
Buyer beware
Buyer beware. TravelInsurance.com does not vet the insurance companies they carry. If you decide to use TravelInsurance.com research the insurance company on how well it handles claims. That is the best measure of a good insurance company, not simply price. We purchased Trawick travel insurance through TravelInsurance.com and were disappointed when we had to make a claim. Looking through sites on the internet like Trustpilot we have since learned that Trawick is a fine company until you have to make a claim. It seems that most claims take months to get reimbursed, if ever. Our claim was under $500 and it seems unlikely we will be paid even though we have provided them with the documentation they requested. I am disappointed that TravelInsurance.com would offer policies through a insurance company to their customers that has such a poor record of handling customer claims. Good Luck and Happy Travels
Response from TravelInsurance.comJun 17, 2025
Hello - Thank you for leaving your feedback. However, we have to correct some of the information you posted. First, we do vet the insurance companies that we work with and we stand up for our customers. As in all types of insurance, there can be some friction during the claims process between a consumer and an insurance company. In your case, we took your frustration with Trawick's claim process speed seriously, even though we cannot legally adjudicate claims on behalf of the insurer. We escalated your claims communications to VP's at Trawick and made sure they prioritized your claim and reached out to you to rectify the situation. Best, TravelInsurance.com