Robert R.
remarkably awful customer service
remarkably awful customer service. nonexistent. confusing. opaque. impossible to get help/ 35 min so far THIS CALL.
Response from TravelInsurance.comDec 14, 2021
Dear Robert, We sincerely apologize for the long wait times you've experienced trying to reach AIG (not TravelInsurance.com) regarding your AIG policy. While their call center is available 24/7, there are increased hold times right now due to millions of Americans calling travel insurance companies policy modification centers all at the same time regarding COVID-19 / Omicron. You can also reply to your policy documents email to open a support ticket or use the call back function in the phone system for the insurer to call you back and you won't lose your place in line. Have a nice day and please stay safe and healthy! Best, Emilia TravelInsurance.com