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TravelInsurance.com (travelinsurance.com) has 73 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Website
travelinsurance.com
Category
Insurance
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We purchased through AXA Silver plan.
Our trip was delayed due to weather causing hotel & meal expense & days lost at resort. This plan says they are only paying $200 per person. Still waiting to be paid. This is so unfair!!! I will never use this company or site again. Buyer beware!! They make it so confusing then they have the nerve to ask for so much documentation & receipts & bank statements statements for want reason? Horrible
Response from TravelInsurance.comJun 17, 2025
Hello - Thanks for providing feedback here. First, we aren't AXA - our company is called TravelInsurance.com and we are a comparison website for travel insurance. The terms of the policy document between you and the insurance company (which is available to read prior to purchase and the benefits show up on our website) show the benefit payout limits for each benefit. In your case, it seems that you were paid for your specific loss up to the policy maximum for that benefit but were hoping for the insurance company to pay you more than what is stated in the insurance policy.
Best,
TravelInsurance.com
DS
danette S.
Masters of confusion and delay
Well, my misadventure with travel insurance started here at travelinsurance.com where finding and buying a policy from GoReady was easy and fast. The problem came when I attempted to file a claim. I am re-posting my review for GoReady and their claims handler Crawco, because I only used them as a result of this website.
Masters of delay and confusion! They avoid paying your claim by multiple methods - sending you a do-not-reply email saying “you need to call us” but not giving a number call, switching agents so the new handler has no idea what has already been discussed, having your claim rejected because the adjuster forgot to look at the documents uploaded into the claim portal, having your claim sent back because the adjuster forgot that you asked for 50% compensation and not 100% and it always takes 14 working days to resubmit it. I filed my straightforward claim in Sept of 2022, and 5 months and about 15 calls later I think I have been ghosted. I’ve got at least 5 unreturned calls
Update March 8 - they have now denied the claim, an agent told me, because “flight delay due to crew is not a covered incident”. The small print does not say anything to that order, and I read it thoroughly before filing my claim. Anyway, it was flight cancellation due to mechanical, compounded by a flight delay due to crew. The agent Ms. Bola could not explain it to my satisfaction, but said that I would an explanation shortly. Three days later, still waiting……
Response from TravelInsurance.comMar 14, 2023
Hello Danette,
Thank you for reaching out here to leave your review of GoReady Insurance, which isn't our company (we are TravelInsurance.com).
Although TravelInsurance.com is a travel insurance comparison site and isn't the merchant of record on your travel insurance purchase (GoReady Insurance is the merchant of record) nor the insurance company (GoReady Insurance is your insurer), we value every visitor who uses TravelInsurance.com.
TravelInsurance.com isn't legally able to adjudicate your claim for the insurance company. With that in mind, I personally escalated your issue to the CEO and head of claims at GoReady Insurance and I know they reached out to you right away to do the following:
- They called and spoke with you and went over what transpired, offered clarifications and offered to review your claim submission and request a conference call with the adjusters.
- They confirmed your Trip Delay claim was paid according to policy limits.
- Trip Interruption is where the GoReady Insurance team is trying to work on your behalf with the claims adjusters to reverse the denial.
So, let’s see what they can dig up and present.
I hope that you were pleased with my swift action to help and escalate your claim issue with the insurance company, because we care about each and every customer who uses our website.
Best,
TravelInsurance.com
JB
John B.
You buy a policy
You buy a policy, good luck in getting a question asked or a body to assist. They don't assist in refunds and push you to eternal hold with the insurance company they sold you. Your on your own once you pay the premium. Just another internet service that has no customer care......
Response from TravelInsurance.comMar 23, 2020
Dear John,
We sincerely apologize for the long wait times you've experienced trying to reach one of our insurance carrier partners. All of our travel insurance carrier partners are experiencing significantly higher call and email volumes from customers concerned about the Coronavirus. The insurers do not give us the power or ability to handle refunds (they can only do it from their internal systems), and if they did, we would do it swiftly for you.
We understand your frustration and can offer some suggestions. Many of our partners have a live chat capability on their websites, which may offer a more immediate contact. You may also email many of our providers at their customer service email contacts. We do care deeply for our customers and understand long wait times when calling an insurance company can be super frustrating. Unfortunately, this is an unprecedented situation where the Coronavirus has caused millions of people to all be contacting the insurance companies at the same time, which is overwhelming their systems.
Have a nice day and please stay safe and healthy!
Best,
Emilia
TravelInsurance.com
