customer
We arrived outside the arrivals gate at…
We arrived outside the arrivals gate at 8:30am. We checked every drivers sign walked the entire line of busses looking for our “coach”. We walked row 3 of the private hires never found anyone. We asked other drivers if they knew where the company would be they didn’t know if the company. We started calling at 8:36am. We were told the driver was there and they would have him call us. Did not receive a call. We called again. Next person told us to give the driver 15 minutes. We waited 30 minutes called again and we’re told the driver would be there as soon as possible. When the driver showed up he looked aggravated. We got into the van. There were three other people already in the van. That’s when we found out they had left 40 plus minutes prior and we’re almost to Windsor castle when they turned around to come back to get us. We were where we were supposed to be! Why the driver left without us is unknown. We then proceeded to Windsor castle the driver had us take a photo of our tickets from his phone. After our time at Windsor he arrived promptly to pick us up dropped the other party off at the airport then proceeded to take us to our hotel.
Response from Travel CompendiumJun 28, 2023
Dear Customer Thank you so much for taking the time to write to us. We take customer satisfaction extremely seriously and are very disappointed that we have felt short of your expectations. We are committed to making improvements in those area, we would like to apologise again and hope that we have the opportunity to service you better in the future. All the best, The Staff at Travel Compendium