Travel Compendium Reviews | Read Customer Reviews of travelcompendium.com

Travel Compendium Reviews | Read Customer Reviews of travelcompendium.com

Travel Compendium reviews

Showing 15 reviews with 2 stars · Clear filters

Martin B.
Feb 6, 2026
Date of concert changed but we were not…
Date of concert changed but we were not informed apart from on a voucher which was to be redeemed on the tour bus. When we asked for someone to ring us urgently to discuss no call was forthcoming.
Response from Travel CompendiumFeb 17, 2026
Dear Martin, After the solution we offered for your case — which we believe was more than fair, especially considering that the initial mistake was not on our side — we must admit that it is quite disappointing to see that you still intend to leave a negative review. We always strive to assist our clients in the best possible way and to find reasonable solutions, even in complex situations. We truly regret that, despite our efforts, you feel this way. Kind regards, ----- Rafael Customer Support Specialist
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Sarah
Sep 2, 2025
Very Disappointed
We booked a transfer from Heathrow to Southampton. Our booking stated Booking Summary Essentials - LHR > SOU $340 City Walks - Royals and Landmarks Tour Included City Walks - Wizard Walk Included Private Transfer - From Heathrow Airport to Southampton Port Included Total incl. tax $340 Price details When our driver picked us up, he had no knowledge of the City Walk tours we were expecting as part of our transfer. He stated that it was not included in his instructions for the day and mentioned it was not on the way to our destination. We had planned to enjoy these tours en route to Southport, so this was very disappointing. As a result, we arrived at our hotel far too early and were left waiting nearly five hours to check in. One of the main reasons we selected your company was because the tours were advertised as part of the transfer service. Unfortunately, this experience felt misleading and left us dissatisfied. Given this, I will not be recommending your services in the future.
Response from Travel CompendiumSep 12, 2025
Dear Sarah, Please note that the walking tours are not connected to the transfer service, as they are managed by separate providers. Additionally, the walking tours are offered free of charge as a complimentary service and courtesy. We are sorry to hear your feedback and will work to improve our communication regarding the tours. However, we believe the information provided is quite clear, and it is at the guest’s discretion whether to enjoy the tours or not. That being said, should you return to London, please do contact us, and we will make sure you can fully enjoy the tours. Best regards, ----- Rafael Customer Support Specialist
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Sandie H.
Mar 29, 2025
Disappointed that the hotel was not…
Disappointed that the hotel was not near the coach pickup for Abba
Response from Travel CompendiumApr 1, 2025
Hello Sandie! Thank you for your feedback. We understand your concerns regarding the hotel location and the coach pickup. We make every effort to ensure that all details, including pickup locations, are communicated well in advance and are confirmed with our customers. We appreciate your comments and will continue to work hard to improve our service to provide the best possible experience. Thank you for your understanding and we hope to see you soon The Travel Compendium Team!
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Lisa L.
Jan 26, 2025
2 nights hotel and ABBA Voyage deal
Booked 2 nights Crowne plaza and ABBA Voyage trip with return coach trip to ABBA Voyage. Hotel was great albeit quite a distance from the coach pick up and drop off. However the coach was delayed and we arrived 30 minutes late for ABBA Voyage show due to the driver not knowing where he was going! This was booked for my 50th birthday so very disappointed with the coach service and missing a third of the show.
Response from Travel CompendiumMar 4, 2025
Dear Lisa, First of all we would like to apologise for the inconvinience caused. After reviewing the case carefully we've checked that a full refund was processed for the ABBA Concert which was not able to be enjoyed. We are sorry for the delay of the coach and the result of it as it was indeed the 50th Birthday, but despite of that we hope you enjoyed the rest of your travel in London Best regards, The Travel Compendium Team
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FWV
Jul 9, 2024
The hotel (Zedwell)…charges to store your bags
When we arrived at the hotel (Zedwell) to check in our luggage before our guided walk they charged us £15 per bag to look after our bags for us (total £30). Later when we checked in, we discovered that there was no coffee/tea making facilities in the room which you had told us there would be so your information was incorrect. Also there was not tv in the room. Poppies was good and the guide we had for the walk was very good. It was not his fault that there was torrential rain and we got soaked through.
Response from Travel CompendiumJul 15, 2024
Dear Fiona Thank you for your feedback on your stay at Zedwell Hotel. We apologize for the unexpected £15 per bag luggage charge. Regarding the room amenities, all facilities, including the absence of tea/coffee-making facilities and televisions in some rooms, are accurately displayed on our website. We regret any miscommunication. We’re glad you enjoyed Poppies and the guided walk despite the weather. Your feedback helps us improve. We hope to welcome you again under better circumstances.
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customer
Jul 8, 2024
Driver was 15 minutes late but got us…
Driver was 15 minutes late but got us to the airport at the time we expected. However, we told him we needed to go to British Airways terminal. He dropped us off at Terminal 2 and when we got inside terminal we found out we needed to be at Terminal 5. It took us 40 minutes to get to the correct terminal.
Response from Travel CompendiumJul 19, 2024
Dear Customer Thank you for your feedback. We apologize for the inconvenience you experienced with your transfer. We made several attempts to contact you regarding your complaint but did not receive a response. Please note that British Airways flights depart from either Terminal 3 or Terminal 5, so we aim to confirm such specifics with our customers. We regret the confusion and the extra time it took to reach the correct terminal. We’re committed to improving our service and will use your feedback to help avoid similar issues in the future. We hope to serve you better in the future.
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customer
Jul 4, 2024
Use caution!
We purchased a package including hotel, bus tour of London and transportation to the Southampton port. The company completely screwed up our transfer to the port and left us stranded in London. I had our confirmation but they claimed there were no drivers. There were no return calls to me and I had to call multiple times. Thankfully the hotel staff jumped in to get us where we needed to go!
Response from Travel CompendiumJul 12, 2024
Dear Customer Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced. We reached out to you to discuss the issue and since then we have resolved it in agreement with you. We appreciate your understanding and patience, and we are committed to ensuring that such issues do not occur in the future. Thank you for allowing us the opportunity to make it right.
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Debbie
May 13, 2024
Will not use Travel Compendium again
Travel Compendium needs to consult with customer on flight times. Especially knowing that flight changes incur fees. We had to get up at 3:00 a.m. to get an early flight that Travel Compendium scheduled without consulting with us. Never again will I use this 3rd party service.
Response from Travel CompendiumMay 21, 2024
Dear Debbie We sincerely apologize for any inconvenience you may have experienced. As outlined in our terms and conditions, flight bookings are non-amendable and nonrefundable. We did make an effort to contact you via email regarding your request to change your flight hours, but regrettably, we did not receive a response from you. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding.
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