Travel Compendium Reviews | Read Customer Reviews of travelcompendium.com

Travel Compendium Reviews | Read Customer Reviews of travelcompendium.com

Travel Compendium reviews

Showing 22 reviews with 3 stars · Clear filters

Annette
Nov 5, 2025
A Disappointing Outcome
It was easy to make the booking for a mini package (event tickets, 2 nights accommodation and transport between hotel and venue) with Travel Compendium. When I contacted them with a query, I received a helpful reply without undue delay. However, I cannot comment on how the practicalities of the break would have been handled or how efficient, or otherwise, the organisation of the included transport proved to be, because I was unable to take the trip as I'd been unexpectedly admitted to hospital. In addition, I was informed that the Ts & Cs of the booking precluded any refund being given.
Response from Travel CompendiumJan 13, 2026
Dear Annette, We are very sorry to hear about your bad experience. As previously requested, we asked you to please provide proof or evidence so that we could try to cancel the booking or reduce the applicable fees. Unfortunately, we did not receive any response or documentation from your side. We are very sorry again for the inconvenience caused. Kind regards, ----- Rafael Customer Support Specialist
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Barbara B.
Apr 5, 2025
I wrote a review earlier in the year…
I wrote a review earlier in the year about not being able to contact Travel Compendium on an urgent matter. I would like to say that they have since been in touch with me and this is now very kindly being dealt with in a compassionate manner.
Response from Travel CompendiumApr 7, 2025
Hello Barbara! Thank you for your review We are happy to read that finally our team was able to handle the situation and apply a resolution to your particular case We hope to see you soon in Travel Compendium and help you with your following holidays Our best wishes The Travel Compendium Team
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Nicola P.
Mar 10, 2025
Pick up was badly organised!!
Pick up was badly organised!!
Response from Travel CompendiumApr 1, 2025
Hi Nicola! Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in the tour departure. We understand how this affected your experience. Unfortunately, due to unforeseen road closures, the delay was beyond our control. However, we do appreciate your comments and will continue working hard to improve our service and ensure a smoother experience in the future. Thank you for your understanding and we hope to see you soon Travel Compendium Team!
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Mr C H.
Feb 3, 2025
Lovely hotel but a bit remote from main…
Lovely hotel but a bit remote from main London attractions and tube if you have mobility difficulties Very much a do it yourself affair- you have to get to start of activities rather than being collected from hotel- not absolutely clear when you book ABBA one of the best shows we have seen and we have seen a lot.
Response from Travel CompendiumMar 4, 2025
Dear Chris Thank you for your feedback! We're happy to hear that you loved the hotel and had an amazing time at the ABBA show. We also appreciate your comments regarding the location and transport details. We understand how important accessibility is, and we’ll work to make sure this information is clearer when booking. We hope you’ll consider staying with us again, and we look forward to welcoming you back soon! The Team at Travel Compendium
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customer from N.
Jan 29, 2025
More overall package thought required
The hotel was lovely but given the package was to cover hotel, show and transport to and from show, more thought needed on hotel location. In our case the show transport was from a location 4 miles away.
Response from Travel CompendiumMar 4, 2025
Hi Keith! Thank you for your feedback! We're so glad to hear you enjoyed the hotel. We truly appreciate your thoughts on the transport arrangements. We understand how the distance could be inconvenient, and we’ll certainly take this into consideration for future improvements. We hope you had a wonderful time at the show, and we’d love to welcome you back soon! The Team at Travel Compendium
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Mrs Julie W.
Jan 28, 2025
Abba Voyage - mixed feelings about the experience
The hotel that we stayed at (near Kings Cross) was very good and the staff were helpful. We really enjoyed Abba Voyage, but we felt that the travel arrangements were not the best. We had to pick the coach up at Vauxhall Bridge Road, which is a very long way from King's Cross. All this took a long time. We were not the only people staying at the hotel, and the other group felt the same as us. The coach driver was very helpful, but the tour guide on the coach did very little to assist us. We feel that you should look closely at the hotels used in relation to transfer pick up points. We would recommend Abba Voyage as a show, but not they way that we got there.
Response from Travel CompendiumMar 4, 2025
Hello Julie Thank you so much for sharing your feedback! We're thrilled to hear that you enjoyed your stay at the hotel and had a great time at the Abba Voyage show. We truly appreciate your kind words about our staff and the helpfulness of the coach driver. We understand your concerns regarding the travel arrangements. While the meeting point at Vauxhall Bridge Road is outlined during the booking process, we completely appreciate that it may have felt a bit far from King's Cross. We’re always looking for ways to improve our guest experience, and your feedback about the transfer service is incredibly valuable to us. We hope to welcome you back soon The Team at Travel Compendium
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Dan
Dec 12, 2024
The company delivered what we paid for
The company delivered what we paid for, but it is very difficult to get any communications from them until the last week. There is no phone service only the online request form. Our driver from Heathrow to London was on time, but his driving was quite honestly scary at times. We almost got hit on side.
Response from Travel CompendiumDec 23, 2024
Dear Daniel, Thank you for your feedback, and we’re glad to hear that the company delivered as expected. We apologize for the delay in communication and understand the frustration it caused. We’ll work on improving our response times and communication methods. We're also sorry to hear about your experience with the driver. Your safety is our priority, and we’ll be sure to address this with the transportation partner. We appreciate your valuable input and hope to improve your experience on any future trips together! London Toolkit and Travel Compendium team
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MAC
Oct 10, 2024
We booked a one way day tour from Southampton
We booked a one way day tour from Southampton cruise terminal via Stonehenge to Heathrow. Confirming our tour took numerous communications abut we able to get the correct itinerary. We had requested a larger vehicle to accommodate our luggage (we are a party of 2) and when the vehicle arrived at the terminal (20 minutes late), we were greeted by an 18 passenger bus. The driver was very pleasant and accommodating but he couldn’t resolve the address confusion for our pre-arranged lunch stop. It took several texts and voice calls with the organizer to determine that the lunch restaurant no longer existed. Overall, this was not the first class experience we had signed up and paid for.
Response from Travel CompendiumOct 11, 2024
Dear MAC Thank you for your valuable feedback. We’re glad to hear that you found the driver to be pleasant, accommodating, and helpful throughout the journey. Your satisfaction is important to us, and we appreciate your understanding during the unexpected challenge with the lunch stop. Although the original restaurant was unavailable, we were pleased to have quickly found an alternative venue within a few minutes, ensuring your experience continued smoothly. Your feedback highlights areas for improvement, and we are committed to offering a seamless service. , We sincerely apologize for the inconvenience you experienced during your tour. We value your input and look forward to the opportunity to serve you better in the future.
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