Antoine D.
Your driver was in the wrong terminal
Your driver called me to locate me. Since I am a stranger to the country, we couldn’t understand each other. His accent was very hard to understand, even by a terminal agent. He was yelling! Finally, after more than 30 minutes of talking on the phone, we found out he was in the wrong terminal ! He said, the company did not give him my name, nor the details about the ship we travelled on. Poor and sickening experience.
Response from Travel CompendiumJun 11, 2024
Dear Antoine We sincerely apologize for any inconvenience caused by the lack of communication from our end. We understand the importance of timely and clear communication with our customers, and we regret that we were unable to reach you to address your feedback. Please know that we take customer feedback seriously and have taken steps to ensure that this issue does not occur in the future. We have addressed the situation with the driver to prevent any similar incidents from happening again. Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.