Aon Trip InsuranceReviews of travelclaim.com

Submitted cancellation for cruise 9-29-25 for spouse who had medical issues from an amputation. After submitting all documents requested, the company requested even more. Now, it sits in limbo 6 weeks later. Still unresolved. Today 11-14-25, Representative on phone was not allowing me to finish my sentences, talking over me. Very unprofessional.

One star. Like so many others I'd give them zero if it was possible. We had a medical emergency of which my family had to disembark day 3 of a 7 day cruise on Carnival. They initially denied it stating it was a trip interruption. We filed paperwork from Dr's, flights, cruise itinerary, EOB from insurance, surgery bills etc...five...times. filed it five times. And they still are fighting us. They call during odd hours 5am or 10pm and "if" They leave a voicemail, there isn't a call back number. You can't call the number they called you from either. It's a number that doesn't receive calls. I talked with maybe one person who was kind and seemed to want to try to review our claim. Do NOT use this company.

I have seen alot of bad reviews. I didn't experience this. My claim was approved within 5 days of them receiving it and it was approved. I then received my refund the process was less than the 10 days they say it may take. All of the customer service people I dealt with where kind and curious. I have absolutely no complaints. I am very happy with the service they provided me.

I have been trying to file a claim with Aon for months on a cruise that was booked to depart on May 12, 2026. Every time I emailed them I kept getting emails stating that someone would be in contact with me and no one ever called. I could not submit my claim via the internet as it states you are supposed to do. I am no longer able to go for reasons that are not specifically covered. Anyone thinking about using this insurance company, I would suggest you reconsider. If you do not fill their criteria exactly, they will not cover you. I wasn't even expecting the whole amount back, but I paid in more than $1000.00 and was only expected a small portion back, but they will not honor even that small request. I work with credible international travel companies on a regular basis. The insurance companies they use pay 100% back regardless of the reason. PLEASE use another travel insurance company just in case something happens.

We had to cancel for an ongoing medical issue that was getting worse. We filled out all the paperwork, had the doctor fill it out TWICE and our claim was denied several times. I jumped thru hoops trying to satisfy their requirements only to be denied time after time. Their customer service representatives were curt, unapologetic and just downright unpleasant. It wasn't until I escalated the claim with a detailed timeline to the Better Business Bureau did they finally respond with kindness, or should I say Damage Control. I got a pittance of a refund finally but not all that I had put down for a river cruise. They closed the case and I had to be satisfied. I have never had this kind of bad customer service before from a travel insurance company. I'll never use their services again

My husband and I booked a cruise in 2/25 through Celebrity Cruises. The sailing date was 9/21/25. We selected the Vacation Protection Plan when we booked, and paid $478 for this coverage. My husband had a shoulder replacement in 5/25, but we didn’t plan to cancel since he would be fully recovered by 9/25. However in 8/25 his surgeon called us to let us know that a defective implant had been used in his replacement surgery, and a revision surgery would be needed. Since this revision surgery was scheduled in 9/25 and then had to be rescheduled to 10/25, the cruise had to be cancelled. We filed a claim with Aon insurance.The claim was denied because of a preexisting condition. I have never had such inept dealings with a supposedly reputable business. They apparently only have one fax machine, so it is impossible to get records through their fax machine either by us or by our doctor’s offices. We have sent records several times only to be told that they need them again. And don’t even talk about the frustration of trying to deal with persons for whom English is not their primary language! I truly think giving them money for coverage is totally wasted. All they intend to do is deny claims. We were loyal Celebrity cruisers, but dealing with Aon makes me seriously question whether I will ever cruise with them again since they choose to do business with such a disreputable business. This business is a total scam. If you book a cruise with Celebrity, my advice is not to choose their Vacation Protection Plan. Do you research and pick your own coverage. I sure wish we had!!

We had the most comprehensive insurance on a very expensive safari thru road scholar and AON refused the claim which was in their own terms legitimate. There is no independent review of contested final decision. Their license should be revoked and I would give them a zero if possible

Do not use Aon Trip insurance without reading the fine print. They say you get a full refund if you,a relative,a travel companion or business associate gets sick or injured. What that actually means if you or the person in the cabin with you gets ill or sick you’re covered. We misunderstood that to travel companions as in anyone in our group. Unfortunately, we were not told that wasn’t the case until after we had already canceled our cruise to file the claim and now we do not get our money back.