Aon Trip InsuranceReviews of travelclaim.com

I am very disappointed with Aon Trip Insurance. We purchased a cruise and it was cancelled due to the virus. The first customer service representative we spoke to said we could use the insurance on a future cruise, which was fine with us. A few days later we received an email that there would be no future cruise credit. I called customer service and she said no reimbursement or future cruise credit was company policy. Under the current circumstances I believe this is a terrible way to run a business related to the cruise industry. I agree with other reviews that a class action suite would be in order. I also plan to contact Celebrity Cruise lines and let them know what a horrible company they are doing business with.

Bought trip inc.for 04/09/20 cruse,perched on 03/12/20 cruse was canceled due to virus. Called for a future credit,not a refund. Was told they do not refund or honor after a week from purchase. Don't find this to be reasonable as all I wanted was a credit for future cruse,not a refund. Agent was in no way even reasonable and said all he could do was follow company policy. I don't find this to be remotely reasonable,and very poor customer policy. All I can do is vote with my dollars and let others know how poor there policy's are. Unless this is resolved they will not see another dollar from me and I will let every one I see while traveling know about them.

A 1 star is to much to give Aon in rating. My cruise along with everyone's thousands of other people had to be cancelled because of this Virus and Aon refuses to refund me the money I paid them. Unlike Royal Caribbean who is reimbursing everyone who purchased Aon insurance through them I couldn't do it through Royal at the time because I had to wait until I got paid, but I did purchase travel insurance straight through Aon and they aren't willing to reimburse anyone in my predicament. At a time when our country is terrified not working or getting paid and this what this company decided to do to it's patrons. EVERYONE NEEDS TI FILE A CLASS ACTION LAWSUIT AND PUT IN A COMPLAINT WITH THE BETTER BUSINESS BUREAU.

Extremely bad customer service! Waited on phone about 80 minutes to ask some simple questions about the flight protection policy I had purchased. When I finally got through and talked to agent, I found out the policy wasn't much good in case of pandemics. I also asked to talk to a supervisor about the long wait time on phone and to suggest automatic queue call-back. The agent said she would go get a supervisor and placed me on hold. After a few more minutes of waiting (on top of the 80 or so minutes of the original wait), the agent returned and said I would not be talking with a supervisor. Ended up changing my flight through the airline the next day. When I tried to cancel my flight protection policy, I was told I could not get a refund because it had been over 15 days since original booking. What a racket!

I had a similar situation with a denied claim on a flight to Italy that was canceled. I am considering taking AON to court for falsifying information while selling the product somewhere towards middle of summer - anyone is interested in joining a class case?

Don't ever buy travel insurance offered by AON/AIG. Their policies are so narrowly written that nothing is covered. It's clear they have no intention of ever paying a claim. My recent trip had to be canceled due to the coronavirus. The US Dept of Transportation issued a Level 4 warning not to fly to my destination, so I had to cancel my trip. AON wouldn't pay my claim because I wasn't sick. Apparently they wanted me to travel and get sick in order to file a claim? They are such axxholes. Don't fall for their scam. Save your money.

This company deserves no stars. I advise everyone to please do your research on insurance companies before purchasing a travel insurance policy from them. In the middle of a national emergency (Covid-19), issued by the government, I called this company in an effort to cancel my cruise. My cruise is set to depart from VENICE ITALY(highest risk of covid-19 cases), and to sail throughout Greece (highly impacted area of covid-19 cases). I politely asked the customer service representative what was the company doing to accommodate its customers during this national emergency. Especially, when taking a cruise has been discouraged as well as traveling to Italy during this time. The customer service representative told me that my policy did not include a Fear of Travel clause. Funny, this clause was not offered when I purchased the insurance. Moreover, he told me that the insurance contract superseded this national pandemic. This company did not care to have nothing in place in order to take care of its customers, and future customers. What a socially irresponsible business.

Refused to refund us, will never use again, 1 star is too much.