Aon Trip InsuranceReviews of travelclaim.com

Terrible customer service and timeliness. It took AON almost six months just to review my claim. When they finally did review my claim, they required that I resubmit all the previously submitted receipts. I did not get any response until I filed a complaint with my state Insurance Commission. I finally received partial payment after more than half a year later. Would never use them again. The only reason I used them is that they are the insurance company Tauck Tours uses.

Sent information to both NCL and Aon. We keep getting the runaround since May. Our expenses totaled over $2000. To this day we are still waiting. We will be glad to file a claim against them.

Cruise Trip was impacted by Hurricane. One extra day at sea meant missed flights, The extra day delay cost us several hundred dollars in hotel and restaurant fees. We received $34 reimbursement. They detailed it as not a day but divided over the trips length. Then divide that by 3. LOL. A waste of cash.

In April, I was on a Princess Cruise transatlantic to Southampton and a second leg to Ireland and Scotland, a total of 23 days. I was traveling with my sister and her husband.Two days before arriving in the UK, I tested positive for Covid from the ship. My sister did not. I have documents which stated that AON would pay or my extended stay in Southampton, US REQUIRED 10 days isolation. Plus they did not allow me to complete the second leg of the cruise. I am 81 yrs old, they left me stranded alone in the rain with my baggage and I have not received a dime of refund. I sent the claim and all documents three different times and each time I’d receive a response asking for my patience. They owe me well over $5000, sine May 1. Princess says they will make up the difference but only after the insurance pays.

My complaint is not nearly as long reaching as most of these - at least so far. But I won't be surprised that it takes as long. We're now at 6 weeks since the claim was filed and I'm getting the same runaround that others say they got. I booked the insurance at the same time as I booked a cruise on WindStar as the insurance company they use. I thought it was a good reference - wrong! I've filed a dispute with AmEx and will register with the BBB. Not much else we can do.

I purchase a cruse for two back in July to travel on August 19. I was careing for my sister and she was getting better. I purchase this trip in July 9th I canceled at the end of July my sister's cancer got worse so she asked me not to go. I called Royal Caribbean and they refund me my Taxes and said that I purchase insurance With Aon Travel insurance they would give me my money back. My trip was from 19 to 25th my sister passed away on the 29th. I have even send them a death certificate and the telling me that it is being reviewed Today is December 4th They have asked me to send another copy of death certificate. I was her care taker. I relive my sisters passing each time I speak to this horrible company. I have no idea how a company like Royal Caribbean has are affiliated with this scam. My claim number is 22rcco5764 Ref 3241492

Customer beware - I'm hoping to save someone else this pain. This organization is still selling insurance policies they have no ability or desire to service in the advertised timeframe. The truth is - unless you are looking for travel insurance knowing you won't need to make a claim or you have so much money that you don't need your money back for MONTHs - buy elsewhere. Customer service representatives have acknowledged to me on multiple occasions that they do not have the staffing to meet their advertised claim response time, but yet even months later they still advertise this review timeframe to new/potential customers. Furthermore, on 12/2 when I question the source of a cited policy requesting additional information (seems like a stall tactic), the customer service agent was shocked that I would question the credibility of information she provided about their internal policy only verbally after 4 months of waiting (over 4 times the estimated time available on their publicly available website). In comparison the information they were disputing from another source was provided with a link to the publicly available official policy the same day as the inquiry was made.

SCAM !! Do not buy any insurance from AON .. My claim now is running in the 9 months .. Still no Answer from Aon ! They keep on pushing for 30 more days .. It’s so frustrating !