Aon Trip InsuranceReviews of travelclaim.com

Took almost 9 months to get our refund, never will I ever deal with this piece of 💩company! After I threatened to go to court they finally responded.

AON has been a nightmare. Documentation submitted and yet the company kept telling to submit documentation. It is now going on four months with AON still saying, "We are working on it." I kept submitting information needed, which shows us how competent the company is. I would avoid this travel insurance company like the plaque and get insurance with a company that does not get 1 out of five star ratings.

My travel client opened a claim case with a case# then waited for 3 months, still not yet received the claim form. Called five times requesting the claim form to be emailed ASAP. Every phone representative said that your request of claim form by email will be processed by the back-end office which could take 7-10 business days. After 15 days, my client still hasn't received the claim form. Called again today reuqesting to speak to a supervisor. The call is being held for 70 minutes for s supervisor to pick up. This is a horrible company, deserving no star at all. Avoid, avoid AON insurance!

Horrible people. We provided all of the documentation. It has been seven months. They said on the phone that once it went to final review they would not be asking for any more documentation. It went to final review, and now they are asking for documentation, i.e. a letter from an airline carrier, that they know perfectly well we will never receive. Anything to not pay it and it’s only $600.

This company is terrible! NEVER buy insurance from these folks. They can't even seem to issue me Future Cruise Credits without giving me the runaround. Don't waste your time or money with AON.

Terrible. Submitted all documentation for a missed cruise due to flight cancellation. 2 months later still arguing with Aon for refund. Everytime I contact them, same message, "Give us 30 days to review your claim". They have a script that they do not deviate from. No way to talk to a person with any real authority. The insurance was expensive and was recommended by the cruise company. It appears they are trying everything to try to get out of paying out. Buy cancellation insurance from ANY OTHER COMPANY. I wish I had seen these reviews first before purchasing.

This is a scam. Everyone speaks with an accent akin to Indian if not Indian itself. You can never speak to anyone who will go off script when you call to inquire about status. If they owe the claim which in my case they most definitely do they will send e-mail once every three months requesting additional information. It is going on a year now since I filed the claim and still no indication of why they are not paying it. Do not under any circumstances purchase travel insurance from this outfit. An absolute disgrace.

Worst company to deal with. My claim was filed on September 1, 2022 - FIVE MONTHS ago. Same robots when you call reading a script. Please give us more time and call back in 30 days. No one has reached out - no one can answer any questions. They are sitting on our money. Horrible horrible company - is there a negative option of minus stars….