Aon Trip InsuranceReviews of travelclaim.com

AON refused to consult and pay our claim. They refused to assist in anyway. Do not use Norewegain and AON. When you contact one company they blame events on the other. The Norwegian / AON banner page states "Cancel for any Reason". Well the airlines shutdown. Our flights were cancelled, ( we allowed 2 extra days to arrive) ...nothing. The airlines refunded Norwegian so they credited our account the airfare, ~$1,000. AON refused to pay anything...DO NOT USE......0 stars if available, out $5000.

I used AON Travel Protection as part of a Road Scholar trip since that was the company they contracted with. We had to leave our trip early due to testing positive for COVID and I promptly filed a claim the day after we returned in mid July. In the claim I explained that once we tested positive via self test, neither Canadian medical providers nor our US health insurance would let us get another supervised test because of concerns over exposing others. When I filed the claim I provided that explanation along with a dated photo of the self test result. In September I saw a notice on the AON website that the claim was completed and I would receive a letter, which never came. I called AON to inquire and they said the claim was not actually completed and was still in process. About a month later I got a request to upload COVID test results from our medical provider, so I again explained it was not possible. About 2 weeks later I got a denial letter with no clear reason, so I called and was told to file an appeal, which I did (again explaining why we had no test result from a medical provider) in December (now 4.5 months..). Every time I called to inquire I was told I could not talk to a supervisor or claims examiner and it was in process still. So I filed a complaint with the California Dept of Insurance. That apparently did the trick, because finally in late January I received letters stating that checks were being sent out within two days (the check's in the mail...) covering all of our submitted claims. So it took more than 5 months and a lot of letters and calls to resolve the claim. This left such a bad taste in our mouths that we will likely never again take a trip with Road Scholar if they continue to use AON for travel protection insurance.

If I could give them a 0 star I would! They have strung us along for 5 months. When you submit your information the keep asking for more. They just want you to give up so they don't have to pay out!

I booked an 11 Day Baltic Sea cruise July 28, 2023 and due to Delta airline having air traffic control problems we miss our connecting flight. Filed a claim with Aon travel insurance for hotel, clothes and misc. on Aug 12, 2022 and today is Jan 24, 2023 and they are still processing my claim. Three times when I contacted them for status they wanted to know if they could cancel my claim. I will never use them in the future.

I am going to write a TERRIBLE review for this trash company on every platform available to me. I'm out $3000 because of this SCAM. I booked a trip to Disney the beginning of 2022 for October of 2022. WDW's own company website uses this GARBAGE insurance company in the event you need to cancel. I had to cancel my reservations the day before due to family emergency. My mother, who I care for, was in a respite facility and was being neglected by staff. Her health and safety were in jeopardy and this stupid company responded (after making me jump through hoops to verify she has medical conditions. She has both MS and ALS and is unable to care for herself in any capacity) by saying "while we sympathize (Ha yeah right, you're rubbing your grubby hands together like an evil villain), my situation does not constitue an emergency. Yeah, sure. Next time I'll let my mother rot. So, be ware if you ever plan on trying to book a trip, especially if this is your first time off in 12 years and you sunk all your hard earned saved money, DO NOT BUY INTO THEM. They're scammers 10000%. They charge you for this service, so since they don't do what they are paid for, I feel like legal action would be a smart move.

I had to cancel an expensive, long cruise due to the sudden onset of medical symptoms 2 weeks before the cruise. My doctor medically advised cancellation. After he wrote his statement I submitted my claim with every item required. It only took AON one month to review and approve the full amount refunded.

Ayon travel insurance is a rip off they take your money you file a claim a legitimate claim they dragged there feet for months tell you that they are going toresearching your claim after months they deny it because you don't show proof which you're unable to show proof because it's taken so long for them to ask for it not knowing what kind of proof they would need need was unable to retrieve info as no longer available.

All of these negative AON reviews are exactly what my wife and I are experiencing. 4 months after I sent AON all of the receipts and paperwork necessary for our claim they are still deliberately stalling us re. refunds for all of the extra expenses we incurred due to being ill and quarantined with Covid on our cruise. Their e mail “response “ to every e mail I send to them is to give them another 30 days to process everything. If I call them I am immediately connected with a foreign country outside of the U.S. We have never dealt with such a dishonest, non-reputable company ever before. I called them again today and told them that I expect full payment immediately or I will take action against them. I am going to file a complaint with the state insurance commissioner, send a letter to the Los Angeles Times, hire an outside insurance adjuster, and use social media to let as many people know what this company is all about.