Travel GuestreservationsReviews of travel.guestreservations.com

Avoid, Avoid, Avoid, total Rip Off Booked this believing it was the hotel directly as it had their name in the URL when searching for the hotel on Google. Initial price was inline with the likes of Hotel.com so booked it. However with only one eye on it as was booking on my phone whilst working on my laptop i didn't see the added charges such as 'Tax Recovery' and 'Service Charges' (my fault i know). The cost has increased by 50%. Contacted the hotel, they said it has been booked via Booking.com and wasn't their issue. Avoid at all costs, total RIP OFF service!!!

They don’t provide invoices, and they don’t answer phone calls. It feels like a scam to me.

Had reservations at Sleep Inn & Suites East I-85 Montgomery, AL check in April 28, 2026. Could not check in because the price paid by this company did not match motel's price. Waiting one hour holding up others trying to check in and on the phone with this place customer service and music very loud in my ear while being put on hold time after time. Finally got it fixed the amount difference was one penny. Will not use this company again.

Same problem as all the other reviewers. What is the e mail of Priceline , anyone?

Scam. Avoid at any cost

I have had avery similar experience to the other reviewers. My booking was apparently made via this scam company, who sent it to Agoda before it then went on to reach IHG. My 2 night booking was at first sight £190.87. That was before 'Resort Fees, Tax Recovery Charges and Service Fees' which made it up to £313. Guest Reservations uses an undeliverable email address. They are however run by Priceline and an email to Priceline got through.

On a £115 room they charged £195.50 there was no clear information about the charge just money taken Booked direct with the hotel in the end This company is a con and should be removed. Have been reported and removed by the hotel i booked

As with all of the other reviews - GROSS OVERCHARGING due to a “Service Fees” element. DO NOT USE this company which dresses up its booking process to look as though you are booking direct with the hotel. Only when you get the confirmation email do you see the enormous uplift and that you have not booked direct with the hotel.