Trailer ValetReviews of trailervalet.com

I purchased the trailer valet jx side mount with a wheel for my tracker boat. The bolts and nuts are flush when installed and I can't engage the jack when lowering it because the long shaft and the large wheel. Went online to buy the plate to see if it gets me a few inches extra of space. Got in contact with customer service to see if they sold longer bolts. Didn't want to help whatever and gave no solutions or advice.

STAY AWAY- DO NOT BUY The RVR12 does not have the same tread as the smaller machines and struggles to gain traction on finished concrete and wet unfinished concrete (driveways.) As you will read in other reviews, they are very quick to accept a return for their poor quality machine. However, they charge you shipping return shipping as well as initial shipping. Additionally, I was delivered a faulty remote and they told me it would be $900 for a new one. It all seems a little scammy. I filed fraud on my CC and have returned the machine. I paid for return shipping but amex refunded the entire purchase price. BEWARE!!

I am writing this review not because I don't like my Trailer Valet but because my product will not work with the drill socket adaptor. Upon purchasing the adaptor I found it would not fit onto the drive shaft so I returned it and order another from a different vendor. To my suprise the same problem existed. Upon further examination I found only one drive shaft fit the drill adaptor and the other were slightly over sized. Upon contacting Trailer Valet they request photos and videl of the problem which I supplied. The end result was they refused to honor the warranty because I did not purchase the unit from an authorized dealer. There is no mention in the warranty that only authorized dealers were covered by the warranty. There is no question the unit was built out of spec. The only question is whether or not Trailer Valet will stand behind their warranty.

I have the Trailer Valet 5X, which I was originally pleased with. After the second use, though, the axle came loose. Fortunately it was in my driveway so I was able to put it all back together. I tightened it up and just figured maybe it was loose from the factory. Well, 2 trips later (unfortunately now outside of warranty) and the axle fell out again. This time it was while on a 180 mile round trip. I lost the entire axle assembly and one of the wheels, tires and tube. Now Trailer Valet wants me to purchase the replacement parts. I did an internet search and found that this is a known problem for Trailer Valet so they changed the engineering of the axle assembly. But, I have to purchase the replacement parts for their engineering screw up. A $500 trailer jack should have better manufacturer support post sale.

The Trailer Valet XL is a worthless piece of junk. It simply doesn't work. I have a small trailer (max 6k pounds) and this is suppose to move a trailer over 10k pounds. It'll move it 2-3 inches and that is with very hard work and it killed my back. I does not work any where near what they claim on their video. Now I have a piece of metal sitting in my garage. DO NOT BUY.

The tread came off the first time I used it and yet to get a return call or email.

Had the trailer valet less than a month and it couldn't handle the winter weather coming in Arkansas and it broke waste of money and the hand crank isn't even easy to use. Want my money back

Several of the items I wanted to order are unavailable. That’s unacceptable for a business that has so few products to offer.