Aaron
These guys don't answer support emails…
These guys don't answer support emails even considering straightforward issues you'd want to know about before investing real money with their methods. Questions like: "how does this system perform during market draw downs and bear markets. can you give me real results or even a backtest?". Email both the authors of the system and tradesmith support. Wait 24 hours. Crickets chirping. Send another email. Same result. Not even an acknowledgement of receipt. Anybody can walk on water when the sea is calm. What i really want to know is what happens when the bear market that's lurking out there hits. Am i screwed and if so how badly? They are either unwilling or unable to talk about that one. Addendum: I finally did receive a response more than 48 hours and two emails after my original query. The nameless "customer service" said they could not give that information because it was "proprietary". This is worse than no response at all and I would lower my rating to ZERO stars if I could. One star will simply have to suffice. This response strongly implies they are hiding something. Addendum 2: Response below from tradesmith is BS. What I'm asking for specifically is performance of the low volatility AI portfolio during 2022 which was a mini-bear. Take $5K and run it through selections of the system during that calendar year. Follow the system. Give me a % return. Compare with S&P500 which I believe was -18% for the year. Nasdaq roughly -30%. This isn't rocket science, it doesn't take "particular positions in my portfolio" because the system provides those positions. It provides position sizing. It provides exit dates and times. There is no discretion. So I believe this is a disingenuous response from somebody hiding something. I've given you a very specific, closed form question that can be answered in closed form. Just answer it. Is this an unreasonable request? I know this system gives multiples of S&P returns in bull markets. If it beats the markets during bear markets i'd think you'd be shouting it to the rafters you have made god in a box. If it provides multiples of negative return in bear markets, that puts thing in a very different light. Thank You. Saying "we have that information, but it's 'proprietary'" is an answer that provokes heartburn. It creates, you might say, a "credibility gap". Addendum 3: Again, BS. Rating would be negative 1 * if i could give it. I'm not asking for proprietary information here. You provide a backtest to 2020 for the Super AI portfolio in the "resources" section. The Super AI portfolio didn't exist back then either, yet you somehow produce a performance graph for it. In fact, what I see on that graph is somewhat optimistic. After a fall in early 2022, it looks like that one recovers and goes to a gain in that bear market year. Why is it like pulling teeth to get you to do the same thing for the Low Volatility version of the thing? I know very well how to get performance in forward testing. One more time... I am asking you to provide these stats in the adverse market environment of 2022. You provide a graph for the other system in the "quick start" section of the rexources. I'm not asking for anything proprietary or difficult. I believe those backtest results exist. Addendum #4: Review is up to negative 2*. Kindly carefully read my response above. It DOES reference the "quick start" to which you refer. There is a performance curve in there (without actual numbers) for the AI super portfolio. There is no corresponding result for the low volatility ai portfolio which has actually been running rings around the ai super portfolio whose results are quoted there. I want performance stats on the low volatility ai portfolio during a bear market. I'll settle for the calendar year 2022 which some consider a bear market with the S&P down 18% and Nasdaq down around 30% for the year. This is neither difficult nor "proprietary". Why is this like pulling teeth? I want to know how "bullet proof" a system is before putting real money there. Is that so hard to understand?
Response from TradeSmith, LLCJul 17, 2026
We appreciate you taking the time to share your detailed feedback regarding your experience with our support team and your concerns about market performance during drawdowns. We understand your frustration with the delayed response and the nature of the information provided. We recognize the importance of transparency, especially when considering investment decisions, and we regret that we did not meet your expectations. We do aim to provide for all potential subscribers this type of information prior to purchase. In the disclaimers of all our order forms you see the details related to any performance. What you want to know about when a bull market hits would require the specific context of your particular positions and portfolio, which is not something our customer service team is able to speak to directly. The platform is designed to give you insight into the positions you are interested in, compared to market conditions, based on our proprietary metrics. The proprietary aspect of the service is the methodology and AI selection criteria for stock opportunities, not the performance of recommendations. The Low Volatility AI Super Portfolio was first released mid December of 2025, and you can see the specific performance of the portfolio since then. There were no selections made by the system during the timeframe you are requesting. Since this portfolio is developed on top of our Predictive Alpha Service, the best representation of what could have been achieved using that system would be the recommendations from that subscription, however that had been released early in 2023, so we still do not have coverage over the 2022 year. If you would like, we would be happy to speak with you on the phone to go over resources in the platform and how you can review performance over time. Aaron, I believe you should check out the AI Super Portfolio Quick Start Guide. As it contains information in the direction of what you are seeking. Once again, if you would like to speak to us directly, you can provide your email and phone number and we can find your account, review all previous questions you've had for us and ensure that are answered satisfactorily.



