Total Watch RepairReviews of totalwatchrepair.com

I like your portal. It makes for an easy experience. Since I haven't received my watch back yet I cannot add more but so far so good.

Technical expertise is exceptional. Communication is prompt, courteous, and appreciative. I worked directly with Kimberly via email and she was always profoundly helpful. My watch took longer than anticipated to service as it is a piece from 1958 and out of gratitude Kimberly sent my watch back to me with overnight shipping, which was a classy and helpful thing to do. I highly recommend TWR.

Do not be deceived by them. I bought two watch bands and had to return them. They gave me the address to return it at spent $17 on shipping. UPS said that the address that was provided was not available and they could not find the package because the package was lost. The company said that they would not refund me for the two watch bands even though they gave me that address. This company is very deceiving and dishonest. Do not purchase.

TWR is outstanding. Good prices, fast turnaround and A+ customer service. If you have a watch repair need go no further. No job is too small or large. If you have a have a Timex or a Rolex TWR is the place to go. Sincerely, John

Had a 1st Gen rare Seiko Monster that needed a movement refresh. Spent ~$400, including shipping, to have the watch disassembled, cleaned, calibrated, etc. The watch came back accurate and looking nice (plus a fresh crown tube, which it needed), but the amplitude was low, and the beat error was at a ridiculous 3.5ms. Sent it back for 'recalibration'. No real change. I adjusted the beat error myself to about .5ms. Next time, I would send it to Seiko. I was left with the impression that they do work quickly, without attention to the easy details, and then move on. The job technically got done - but it was very expensive and I wouldn't use them again.

I live in Houston, Texas, and ChatGBT recommended Total Watch Repair. ChatGBT was correct. The communication was great! I needed a battery and all of the seals replaced to ensure water resistance. The work was performed expeditiously and returned in a 2-day delivery. They even sent the water testing receipt from their Proofmaster machine. I would highly recommend Total Watch Repair.

I initially contacted TWR because I was in the state on business. I sent them the watch they diagnosed the problem and repaired the watch. According to them the repair had a 1yr warranty. Roughly two months after receiving my watch back it stopped working. Contacted them they sent the warranty form and I returned the watch. To my surprise the warranty didn't cover basically the same repair and cost me an additional $150 and was told that this new warranty was all inclusive. Got the watch back and roughly 2 months later it stopped working again. Contacted them again received the warranty form and returned the watch again. I got a call and what do you know, the "all inclusive warranty " didn't cover what was wrong with it this time either. Guess how much the repair was this time? Another $150. This place is a sham that does subpar work. I think they purposely do bad work so they can continue to charge. If they tell you there's a warranty it's a lie because it's worthless. DO NOT send your time piece to these people or do so at your own at your own risk You've been warned!

It's fantastic that Total Repair can add links to a bracelet, or send you a new watch band. But so can hundreds of Fred Meyer Grocery stores. Sad that no one commenting on this shop's competence repairing mechanical watches. Sad.