JM
Never Again
I won a raffle for the right to purchase a pair of Nike Air Max 1 OGs. I paid the invoice, then a day later was told they ran out of my size, but they have the same pair in a different size available if interested. I was, so they asked me to pay a second invoice and assured me they would return the funds for the first pair. Twelve days later, I still await my refund and the shoes. Whenever I ask for a tracking number and refund, they assure me they will get that information and never do. Deal with them at your peril. Their assurance means nothing. I know I will never do business with them again.
Response from Tops and BottomsApr 21, 2023
Dear JM, We are sorry to hear that you had a negative experience with Tops and Bottoms USA, and we would like to apologize for any inconvenience caused. We take customer satisfaction very seriously, and we are disappointed to hear that we fell short in your case. We are taking steps to rectify the situation, We apologize for the delay and for any frustration or inconvenience caused. We take full responsibility for the delay in processing your refund, and we are committed to making things right. We appreciate your patience, and we hope that we can earn back your trust and your business in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for bringing this matter to our attention, and we hope to resolve it to your satisfaction soon. Best regards, Tops and Bottoms USA