Bill S.
Can't get hold of anyone
Can't get hold of anyone, no renewal info despite renewal date being weeks away. Emails go ignored, calls not returned. Update: Unable to provide requested response in email as it asks for a reference number and the email includes no reference number. I received your voicemails (only AFTER this review and only AFTER calling Peoples Trust directly) and it's back to square one. I can't answer your calls during the day due to the nature of my work. I can not speak to you on YOUR time. I need to be able to reach a person when I call during the day and that has yet to happen when calling Topline. I am the customer, I need MY time accommodated. Held online for 40 mins last time I called Topline with a recording saying I was next in queue..for the entire 40 minutes.
Response from TopLine InsuranceJun 7, 2023
Hello, Bill! We are sorry that your experience with us was less than satisfactory. One of our agents is looking into this situation and will reach out to you soon. Thank you, TopLine Insurance



