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TopLine Insurance Reviews | Read Customer Reviews of toplineinsurance.com

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Insurance
TopLine Insurance

TopLine InsuranceReviews of toplineinsurance.com

4.6505 reviews
Insurance
162 Roberts Village Court, Suite 1402, Saint Johns, Florida

Call Directions Website

TopLine Insurance4.6

Reviews505 About Contact

Overall score

4.6 out of 5

Excellent

Average of 505 reviews

Distribution

5★83%
4★6%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(561) 599-5800
toplineinsurance.com
[email protected]
162 Roberts Village Court, Suite 1402Saint Johns, FL 32259

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About TopLine Insurance

TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!

TopLine Insurance (toplineinsurance.com) has 505 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: toplineinsurance.com
Website: toplineinsurance.com
Category: Insurance
Location: Saint Johns, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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TopLine Insurance reviews

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CAS
Oct 10, 2026
There has been no response to my…
There has been no response to my problem and you are deducting money that was not part of my agreed payment plan. Please have someone contact me.
Response from TopLine InsuranceOct 12, 2026
Hello. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
Report
DMVSETTER
Sep 12, 2026
Absolutely the worst customer service
Absolutely the worst customer service. No one answers emails or phone calls. The people answering the phone offer challenges, gatekeepers, to getting to the right person even if you ask specifically for a person by name. No one will give access to the principals or agents. Exasperated trying to get any help.
Response from TopLine InsuranceSep 14, 2026
Hello. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
Report
Melissa S.
Feb 16, 2026
Lowest price but incompetent broker
The agent we ended up with through our mortgage broker is completely sloppy and gives incomplete information with complete lack of accountability. Currently working on replacing the broker in charge of the policy.
Response from TopLine InsuranceFeb 16, 2026
Hello, Melissa. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/. Thank you, TopLine Insurance Team
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Janice
Jan 16, 2026
My agent did not bother to notify me…
My agent did not bother to notify me that my insurance was being canceled until approximately 10 days after expiration date which threw me into having to get new inspections plus an increase of over $1000 a year on my policy that I was able to get at that point I feel the lack of communication on her part is unacceptable
Response from TopLine InsuranceJan 19, 2026
Hello, Janice. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/. Thank you, TopLine Insurance Team
Report
Joanna C.
Dec 16, 2024
I had a representative sale me a policy…
I had a representative sale me a policy on my house, and after I had made 2 payments over $700.00 each the company they had me with cancelled my policy. Reason being I have another property in my name that my Daughter, who is disabled and her husband is disabled too, and they have 2 children, a one year old and a 5 year old live at. Where they live is a 2 bed and 2 bath trailer that is only 20 minutes from my house. The company that TopLine set up my policy with is Edison Insurance. So, thanks, no thanks to TopLine, as of January I won't have any insurance on my house, and I had a VERY good policy with Edison.
Response from TopLine InsuranceDec 16, 2024
Hello, Joanna. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
Report
ax
Aug 29, 2024
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY! EXTREMELY UNRELIABLE. Agent Kari Klejnot was fast to get a quote but once I received a discontinue coverage and she was no where to be found while the insurnace company needs me to talk to agent to understand the reason. I even called Kari and she heard about the issue and transferred to me to nowhere and ignored my call, completely unacceptable. Not only that, I realize there are OTHER PEOPLE's account under my insurnace account managed by Topline. I escalated multiple times and almost 1 year went by I can STILL SEE OTHER PEOPLE'S INSURANCE. DO NOT TRUST THEM
Response from TopLine InsuranceAug 30, 2024
Hello, we are very sorry that the experience with TopLine Insurance was less than satisfactory. We'd appreciate the opportunity to discuss any specific issues of concern with you. Please send us a private message at [email protected] with your name and policy number, and a TopLine Customer Service Team member will contact you as soon as possible. Thank you, TopLine Insurance Team
Report
Michael
Jul 29, 2024
Good Luck if you own a home in Florida
I found the process to insure my home in Florida, absolutely ridiculous. There were so many errors and misnomers associated with insuring the property i was almost temped to self insure. Not sure if it's Topline or the entire state of Florida that is a ridiculous process and no homeowner, with an insurable home should have to go through
Response from TopLine InsuranceJul 29, 2024
Hello, Michael. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
Report
James P.
Apr 9, 2024
They are friendly.
They are friendly.. but... There seems to be internal policy issues with this company.
Response from TopLine InsuranceApr 9, 2024
Hello, James. We are very sorry that the experience with TopLine Insurance was less than satisfactory. We'd appreciate the opportunity to discuss any specific issues of concern with you. Please send us a private message at [email protected] with your name and policy number, and a TopLine Customer Service Team member will contact you as soon as possible. Thank you, TopLine Insurance Team
Report